Wayfinding & Guest Services Lead — Basketball Tournament

Waterfall Technology Consulting Partners LLC; Phoenix (AZ); On-site; USD 22,000 - 33,000; Part time

Job summary

Waterfall Technology Consulting Partners LLC is seeking reliable Wayfinding Staff for a major basketball tournament in Phoenix. You will help attendees navigate entrances, seating, restrooms, and exits, while maintaining order and safety on busy event days.

Ideal candidates communicate clearly, work well in a team, and provide friendly customer service. Availability for setup, event days, and teardown is required; local residency near Downtown Phoenix is preferred.

Qualifications

• Local residents within commuting distance of Downtown Phoenix.
• Reliable transportation and punctuality for shifts.
• Flexibility for setup, event days, and teardown, including evenings and weekends.
• Clear and professional communication with attendees and staff.
• Ability to stand and walk for extended periods.
• Must be legally eligible to work in the United States and pass background check.

Responsibilities

• Direct attendees to entrances, seating, restrooms, concessions, and exits.
• Answer questions about venue locations and event schedules.
• Assist guests with accessible routes and designated seating.
• Help keep walkways and queues moving smoothly.
• Provide directions between parking, transit, and venue.
• Communicate attendee concerns to event supervisors.

Skills

Communication skills

Teamwork

Customer service

Stamina

Job description

Waterfall Technology Consulting Partners LLC is seeking reliable Wayfinding Staff for a major basketball tournament in Phoenix. You will help attendees navigate entrances, seating, restrooms, and exits, while maintaining order and safety on busy event days.

Ideal candidates communicate clearly, work well in a team, and provide friendly customer service. Availability for setup, event days, and teardown is required; local residency near Downtown Phoenix is preferred.