Phoenix Event Lead — Operations and Guest Services

Waterfall Technology Consulting Partners LLC; Phoenix (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Waterfall Technology Consulting Partners LLC is seeking Event Supervisors for a major basketball tournament in Phoenix, AZ, in February 2027. You will lead event staff, assign duties, and monitor performance to deliver smooth operations and high-quality guest experiences.

The role requires local residency within commuting distance to downtown Phoenix, reliable transportation, and flexible scheduling for setup, event days, and teardown.

Qualifications

• Local availability in the Phoenix metro area.
• Reliable transportation to arrive on time for assigned shifts.
• Schedule flexibility for event setup, event days, and teardown, including evenings, weekends, and extended shifts.
• Clear, professional communication with attendees, supervisors, vendors, and staff.
• Friendly, helpful, professional attitude when assisting guests.
• Ability to stand and walk for extended periods; lifting requirements depend on role.
• Dependability; complete assigned duties and attend required briefings.
• Work authorization to work in the United States; background check clearance.
• Third-party applicants will not be considered.

Responsibilities

• Supervise and coordinate event staff to ensure assigned duties are completed efficiently
• Assign work areas, communicate shift expectations, and monitor staff performance
• Oversee event operations, including guest services, wayfinding, crowd management, registration, and venue support
• Ensure staff follow event procedures, safety guidelines, and venue policies
• Serve as a point of contact for staff questions, operational concerns, and issue escalation
• Monitor attendee flow and identify potential bottlenecks or service disruptions
• Communicate updates, incidents, and staffing needs to event management
• Assist with pre-event setup, staff briefings, and post-event breakdown as needed
• Maintain professional customer service and help resolve attendee concerns
• Complete required reports and provide shift updates to event leadership

Skills

Leadership

Communication

Customer service

Staff supervision

Problem solving

Time management

Flexibility

Safety awareness

Teamwork

Job description

Waterfall Technology Consulting Partners LLC is seeking Event Supervisors for a major basketball tournament in Phoenix, AZ, in February 2027. You will lead event staff, assign duties, and monitor performance to deliver smooth operations and high-quality guest experiences.

The role requires local residency within commuting distance to downtown Phoenix, reliable transportation, and flexible scheduling for setup, event days, and teardown.