Wayfair Account Manager

BrandJump; Indiana; Remote; USD 85,000 - 95,000; Full time

Job summary

BrandJump in the United States is seeking an Account Manager for Wayfair to lead engagement and day-to-day business strategy with major internet retailers on behalf of brand clients. You will create and implement strategic growth plans in collaboration with Brand Management and Merchandising teams.

The role requires direct Wayfair experience, 3+ years in Ecommerce buying or merchandising, and a strong mix of analytical and creative skills.

Qualifications

• Direct Wayfair experience required.
• 3+ years in an Ecommerce Buying or Merchandising role.
• Bachelor’s Degree in a related field.
• Home Furnishings experience is a plus.

Responsibilities

• Forecast, plan, and achieve sales targets for each retailer.
• Develop a plan to elevate merchandising, creative, and marketing activities.
• Exhibit in-depth knowledge of the objectives of each brand and retailer.
• Lead onboarding of new brands, program negotiations, and quote requests for each retailer.
• Plan, curate, and manage brand assortments for each internet retailer.
• Negotiate and calendar marketing activities aligned with brand/retailer strategies.
• Leverage cross-functional teams to execute strategic plans.
• Organize, manage and follow-up on execution of tasks.

Skills

Wayfair experience

Merchandising

Communication skills

Organization

Analytical thinking

Time management

Education

Bachelor’s Degree

Job description

Job Purpose

The Account Manager leads the engagement and the day-to-day business strategy with Wayfair and other complex internet retailers on behalf of our brand clients. This person is responsible for creating and implementing strategic and profitable growth plans for each internet retailer, in collaboration with the Brand Management, and Merchandising Teams.

Account Manager - Wayfair

Job Purpose

The Account Manager leads the engagement and the day-to-day business strategy with Wayfair and other complex internet retailers on behalf of our brand clients. This person is responsible for creating and implementing strategic and profitable growth plans for each internet retailer, in collaboration with the Brand Management, and Merchandising Teams.

Duties & Responsibilities

• Forecast, plan, and achieve sales targets for each retailer.
• Develop a plan to elevate the merchandising, creative, and marketing activities for each retailer.
• Exhibit in-depth knowledge of the objectives of each brand and retailer.
• Lead onboarding of new brands, program negotiations, and quote requests for each retailer

Drive the implementation and management of brand strategies in conjunction with the internal BrandJump Team:

• Plan, curate, and manage brand assortments for each internet retailer and adjust assortment strategy as needed.
• Negotiate and calendar marketing activities that are in alignment with brand and retailer strategies.
• Leverage cross-functional teams to execute strategic plans.
• Organize, manage and follow-up on the execution of all necessary tasks.
• Ensure all relevant internal and external tools are maintained (e.g., BrandJump Portal, Marketing Calendar, etc.)
• Develop, manage, and optimize advertising strategies and budgets on behalf of brand partners to maximize return on ad spend (ROAS) and drive profitable sales growth.

Manage and cultivate the day-to-day relationship between each Brand Partner and each Internet Retailer:

• Facilitate and lead strategic meetings between brand clients and internet retailer partners.
• Assist in ad hoc requests including escalated customer service, operations, and transactional issues.
• Analyze and manage return metrics, taking steps to mitigate any issues.
• Travel to key internet retailer accounts 2-3x annually

Collaborate with the Brand Managers and Merchandising teams to manage brand initiatives:

• Execute complex pricing programs and updates, ensuring accuracy and timeliness of implementation, leveraging cross functional teams as needed.
• Oversee large merchandising project queue and prioritization based on business needs.
• Work with merchandising partners to identify process opportunities to continually improve efficiency and effectiveness.
• Collaborate with Merchandising and Brand Management on IMAP management.
• Partner with Merchandising team on execution of content initiatives including SEO optimization.
• Facilitate direction of Brand Stores (when applicable) & Waymore Content with Merchandising team
• Give retailer feedback in response to brand client requests facilitated by our Brand Management Team
• Create retailer account update slides and participate in brand partner planning meetings.

Leverage reporting tools

• Utilize various retailer reporting tools to interpret, analyze, communicate, and optimize metrics and KPIs to stakeholders.
• Analyze promotion performance and pricing strategy to inform recommendations to brand clients.
• Conduct/attend meetings to discuss findings and develop improvement initiatives with brand clients and/or retail partners.

Attend relevant trade shows, brand partner meetings & internet retailer meetings

• Schedule meetings, prepare agendas, and lead meetings.
• Provide follow-up meeting recaps and execution details of discussed plans.

BrandJump company process improvement

• Provide constructive feedback to leadership as standard protocol is developed for various activities

Skills, Qualifications & Expertise

• Direct Wayfair experience required
• 3+ years in an Ecommerce Buying or Merchandising role
• Bachelor’s Degree in a related field
• Home Furnishings Experience is a Plus
• Strong communication, presentation skills, including strength in conducting group meetings
• Healthy balance between being analytical and creative.
• Phenomenal organization, task management and follow-up skills
• Extremely high sense of urgency and natural desire to serve our brand clients and retail partners.
• Thrives in a fast-paced, entrepreneurial culture, and is comfortable in an occasionally ambiguous/start-up environment
• Intermediate retail math skills and solid grasp of retailing terminology and concepts2+ years in an Ecommerce Buying or Merchandising role

Working Conditions

• BrandJump is a full-time remote operation, and each team member works from their home office.
• Brand Partners & Internet Retailers
  • To fulfill the requirements of this position, and due to the remote nature of the team and customers, some occasional night/weekend commitments will be required.
• Travel Requirements: 15%
  • Trade Shows
  • Brand Client Planning Meetings
  • Internet Retailer Planning Meetings
  • Other miscellaneous travel as needed.

Compensation

$85,000-$95,000 annually

Direct Reports

Not applicable