Wave Planning Manager

Arvato Bertelsmann; Ontario (CA); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision, Life Ins.

Long-Term Disability (non-taxable)

Paid Time Off & holidays

Employee Assistance Program

Development training

Employee engagement activities

Résumé du poste

Arvato Bertelsmann is seeking a Warehouse Supervisor to manage wave planning and cross-functional coordination on the distribution floor. You will drive timely order processing, coach a team of associates, and improve cost per unit while maintaining service quality.

The role emphasizes data-driven decisions, exception resolution, and strong communication with partners across operations, HR, and support functions. A related degree or equivalent experience is preferred.

Qualifications

• Must have strong communication and organizational skills.
• Experience leading teams of 10+ non-exempt associates.
• Knowledge of SAP in warehouse activities.
• Bachelor's degree preferred or equivalent work experience.

Responsabilités

• Coordinate workflow across units to meet SLAs.
• Ensure accuracy and timeliness of workflow waves.
• Lead audits and report variances in processes.
• Coach and develop associates on workflow rules.
• Collaborate with HR, Customer Service, Operations, Inventory Control, Quality Control.

Connaissances

Stakeholder management

Workflow optimization

Data-driven decisions

Leadership

Communication

Formation

Bachelor's degree or equivalent

Outils

SAP

RF scanners

Conveyors

Description du poste

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

In this role, you will actively participate in and assist with the flow of work into and out of the facility (wave, track, print, and systemically complete all customer orders) in order to meet or exceed well-defined service level agreements (SLAs) on the assigned shift.

YOUR TASKS

• Manage competing priorities across business units and departments.
• Ensure accuracy and timeliness of all workflow waves.
• Participate in and assist with workflow wave audits and reporting of variances.
• Effectively communicate with business partners and stakeholders.
• Resolve exceptions by identifying root causes and implementing corrective actions.
• Develop and teach direct reports the workflow wave rules for processing work to the distribution floor.
• Evaluate and drive employee performance through coaching and leadership.
• Improve workflow processes through continuous improvement methodologies to enhance employee morale, service levels, cost per unit, quality, and accuracy.
• Lead by example.
• Understand and properly manage expense levers to improve cost per unit while maintaining high levels of service, quality, and morale.
• Develop associates through timely feedback, effective communication, proper expectations, training, mentoring, and coaching.
• Conduct bi-annual performance reviews for all direct reports, addressing both metrics and behaviors.
• Effectively collaborate and communicate with Human Resources, Customer Service, Operations, Inventory Control, Quality Control, and other business partners.
• Supervise hourly specialists and associates responsible for wave planning on the assigned shift.
• Maintain working knowledge of innovations and best practices in distribution operations and evaluate opportunities for implementation.

Qualifications

• General understanding of distribution center technologies, including SAP, automated unit sortation, RF scanners, conveyors, and related systems.
• Solid working knowledge of Microsoft Office applications.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to prioritize competing demands.
• Ability to make sound business decisions using data and structured decision-making processes.
• Bachelor's degree in a related field preferred, or equivalent work experience.
• 2+ years of managerial experience.
• 2+ years of experience leading teams of 10 or more non-exempt associates.
• 2+ years of experience in a high-volume, fast-paced supply chain environment.
• 5+ years of experience in a fast-paced, high-volume warehouse environmentpreferred.
• Knowledge of SAP pertaining to warehouse activities preferred.

Additional Information

• Company paid Medical, Dental, Vision, Life Insurance, and Accidental Death & Dismemberment Benefits.
• Non-taxable Long-Term Disability benefits.
• Paid Time Off, including paid holidays.
• Employee Assistance Program.
• Ongoing employee development training.
• Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here (https://bertelsmann-hr.de/docs/Overview_of_Data_Retention_Periods_EN.pdf) .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here (https://jobsearch.createyourowncareer.com/content/Privacy-Policy/?locale=en_US) .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.

Learn more about our commitment to Equal Opportunity and Accommodation Information here (https://career.arvato.com/equal-opportunity-and-accommodation-information) .

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