Wave Planning Manager

Bertelsmann; Ontario (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Job summary

Arvato is seeking a distribution operations leader to manage wave planning, ensure SLA adherence, and coordinate across departments within a high-volume warehouse.

You will coach teams, drive process improvements, and collaborate with HR, Customer Service, Operations, and Quality to deliver cost-effective, high-quality service.

Qualifications

• Bachelor's degree in a related field preferred, or equivalent work experience.
• 2+ years of managerial experience.
• 2+ years leading teams of 10+ non-exempt associates.
• 2+ years in a high-volume, fast-paced supply chain environment.
• 5+ years in fast-paced warehouse environment preferred.
• Knowledge of SAP pertaining to warehouse activities preferred.
• Strong verbal and written communication skills.
• Solid working knowledge of Microsoft Office applications.

Responsibilities

• Manage competing priorities across business units and departments.
• Ensure accuracy and timeliness of all workflow waves.
• Participate in workflow wave audits and reporting of variances.
• Effectively communicate with business partners and stakeholders.
• Resolve exceptions by identifying root causes and corrective actions.
• Develop and coach direct reports on workflow rules for processing work to the distribution floor.
• Evaluate and drive employee performance through coaching and leadership.
• Improve workflow processes through continuous improvement to enhance service levels and cost per unit.

Skills

Distribution center tech

MS Office

Verbal and written communication

Data-driven decisions

Prioritization

Education

Bachelor's degree preferred

Tools

SAP

RF scanners

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

In this role, you will actively participate in and assist with the flow of work into and out of the facility (wave, track, print, and systemically complete all customer orders) in order to meet or exceed well-defined service level agreements (SLAs) on the assigned shift.

• Manage competing priorities across business units and departments.
• Ensure accuracy and timeliness of all workflow waves.
• Participate in and assist with workflow wave audits and reporting of variances.
• Effectively communicate with business partners and stakeholders.
• Resolve exceptions by identifying root causes and implementing corrective actions.
• Develop and teach direct reports the workflow wave rules for processing work to the distribution floor.
• Evaluate and drive employee performance through coaching and leadership.
• Improve workflow processes through continuous improvement methodologies to enhance employee morale, service levels, cost per unit, quality, and accuracy.
• Lead by example.
• Understand and properly manage expense levers to improve cost per unit while maintaining high levels of service, quality, and morale.
• Develop associates through timely feedback, effective communication, proper expectations, training, mentoring, and coaching.
• Conduct bi-annual performance reviews for all direct reports, addressing both metrics and behaviors.
• Effectively collaborate and communicate with Human Resources, Customer Service, Operations, Inventory Control, Quality Control, and other business partners.
• Supervise hourly specialists and associates responsible for wave planning on the assigned shift.
• Maintain working knowledge of innovations and best practices in distribution operations and evaluate opportunities for implementation.

Qualifications

• General understanding of distribution center technologies, including SAP, automated unit sortation, RF scanners, conveyors, and related systems.
• Solid working knowledge of Microsoft Office applications.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to prioritize competing demands.
• Ability to make sound business decisions using data and structured decision-making processes.
• Bachelor's degree in a related field preferred, or equivalent work experience.
• 2+ years of managerial experience.
• 2+ years of experience leading teams of 10 or more non-exempt associates.
• 2+ years of experience in a high-volume, fast-paced supply chain environment.
• 5+ years ofexperience in a fast-paced, high-volume warehouse environmentpreferred.
• Knowledge of SAP pertaining to warehouse activities preferred.

Additional Information

• Company paid Medical, Dental, Vision, Life Insurance, and Accidental Death & Dismemberment Benefits.
• Non-taxable Long-Term Disability benefits.
• Paid Time Off, including paid holidays.
• Employee Assistance Program.
• Ongoing employee development training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.