Waterpark Operations Leader: Guest Experience & Safety

Six Flags White Water; Marietta (GA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Family passes

Regional park access

Job summary

Six Flags White Water in Atlanta, GA seeks a dynamic Waterpark Operations Manager to lead our Aquatics, Park Services, and Front Gate Operations. This full-time role focuses on delivering safe, efficient guest experiences and strong team leadership.

You will develop budgets, recruit seasonal staff, enforce safety standards, and continuously improve service quality to meet Six Flags standards and guest expectations.

Qualifications

• 3+ years of progressive leadership experience in Operations, theme parks, or similar operations.
• College degree in Business, Management, and/or equivalent management experience.
• Demonstrated ability to lead teams of varying technical, educational, and generational backgrounds.
• Strong leadership and communication skills, both written and verbal.
• Experience preparing and managing budgets.
• Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
• Excellent communication skills, both written and verbal.
• Must have a valid driver’s license.
• Computer literacy with proficiency in Microsoft Office applications.
• Will be required to work various shifts as project and park needs dictate, including nights, weekends, and holidays.
• Must have the ability to stand, walk, crouch, bend, stoop, kneel, and lift up to forty pounds occasionally.
• Strong experience in training and presentation skills to develop large teams.
• Must be capable of bending, squatting, kneeling, and climbing heights in excess of 200 feet.

Responsibilities

• Oversee all operational functions related to the safe and effective operation of Aquatics, Front Gate, and Park Services.
• Monitor and affect Guest Satisfaction by championing guest service programs and initiatives.
• Support and enforce corporate Operations and Safety policies and initiatives.
• Train and motivate teams to provide World Class Friendly, Clean, Fast, and Safe Service.
• Routinely inspect all areas for hazards and other safety-related risks.
• Communicate with Park management and Team Members on any hazards that exist or may come to exist.
• Proactively manage safety and ensure all attractions are operating safely.
• Ensure proper staffing levels are maintained through recruiting, interviewing, and retention programs.
• Development and maintenance of expense budgets and annual business plans for areas of responsibility.
• Monitor and ensure compliance with all aspects of the Aquatics training and safety programs including in-service training and ensure 100% compliance with all Ellis & Associates and Six Flags Standard Operating Procedures including regularly conducting in-service trainings.
• Recruit and hire seasonal employees to ensure proper staffing levels.
• Develop and administer departmental policies and procedures.
• Request and review bids for outside service contracts outlined within expense budgets.
• Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
• Responsible for maintaining a Total Safety culture for both Guests and Team Members.
• Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
• Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
• Provide direct leadership for the seasonal leadership teams and perform periodic evaluations of their performance.
• Serve as a Park Guest Service Ambassador and work to resolve all guest concerns brought to your attention.
• Routinely review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
• Monitor Team Member Voice Survey results and work with Human Resources to build on strengths and address areas of needed improvement.
• Serve as Park and Departmental Duty Manager.
• Perform all other duties as assigned.

Skills

Leadership

Budgeting

Communication

Organization

Staff development

Education

College degree in Business/Management or equivalent

Tools

Microsoft Office

Job description

Six Flags White Water in Atlanta, GA seeks a dynamic Waterpark Operations Manager to lead our Aquatics, Park Services, and Front Gate Operations. This full-time role focuses on delivering safe, efficient guest experiences and strong team leadership.

You will develop budgets, recruit seasonal staff, enforce safety standards, and continuously improve service quality to meet Six Flags standards and guest expectations.