Waterpark Manager: Lead Safety & Guest Experience

Westgate Resorts; Kissimmee (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive Health Benefits –Medical

Paid Time Off – Vacation, Sick, and P 

401(k) with Generous Company Match

Job summary

Westgate Resorts is seeking a Waterpark Manager to lead daily operations, ensure safety, and deliver an exceptional guest experience at our waterpark. You will oversee Aquatics staff, certifications, programming, and scheduling to maintain high standards.

Qualifications include a four-year degree or 2–3 years in a large resort Aquatics setting, plus leadership and safety certifications. This on-site role offers growth opportunities and a dynamic, guest-focused environment.

Qualifications

• Bachelor's degree or 2–3 years in Aquatics or large resort program.
• American Red Cross Lifeguard, CPR, First Aid, and AED certifications preferred.
• Strong leadership, communication, organization, and time-management skills.
• Ability to recognize unsafe conditions and respond appropriately in emergencies.
• Proven ability to multitask, meet deadlines, resolve conflicts, and lead a diverse team.

Responsibilities

• Recruit, hire, train, coach, and develop Aquatics Team Members while maintaining staffing levels.
• Conduct Aquatics classes, training, and in-service training programs.
• Develop, implement, and monitor waterpark programming, schedules, and daily operations.
• Establish clear responsibilities and expectations for the Waterpark team.
• Ensure all lifeguard certifications remain current and comply with American Red Cross requirements.
• Implement and maintain department policies, procedures, and safety standards.
• Analyze utilization data and operational information to support planning and decision-making.
• Conduct performance management, resolve conflicts, promote teamwork, and support Team Member development.
• Attend weekly meetings with department heads, supervisors, and managers.
• Conduct monthly department meetings and prepare operational reports.
• Prepare supervisory and accident reports while maintaining knowledge of emergency and safety procedures.
• Maintain accurate Waterpark inventory records and coordinate reporting with CFI and Westgate accounting.
• Monitor weather and other conditions and make safety-based decisions regarding Waterpark operations, including temporary closure when necessary.
• Perform additional duties as assigned by the Director of Waterpark & Activities.

Skills

Leadership

Communication

Organization

Time-management

Multitasking

Education

Bachelor's degree OR 2–3 years related experience in Aquatics or large resort program

American Red Cross Lifeguard CPR First Aid AED certifications preferred

Job description

Westgate Resorts is seeking a Waterpark Manager to lead daily operations, ensure safety, and deliver an exceptional guest experience at our waterpark. You will oversee Aquatics staff, certifications, programming, and scheduling to maintain high standards.

Qualifications include a four-year degree or 2–3 years in a large resort Aquatics setting, plus leadership and safety certifications. This on-site role offers growth opportunities and a dynamic, guest-focused environment.