Waterfront Hotel General Manager — Guest Experience Leader

Crescent Hotels & Resorts; Virginia Beach (VA); On-site; USD 180,000 - 190,000; Full time

Benefits offered by this job

Competitive executive compensation

Marriott associate travel discounts

401(k) matching program

Job summary

Crescent Hotels & Resorts is seeking a seasoned General Manager to lead the Delta Hotels by Marriott Virginia Beach Waterfront, a full-service resort along the Chesapeake Bay. You will set the vision, drive results, and champion guest experiences while balancing owner expectations.

Lead an engaged team, manage annual budgets, and partner with Sales, Revenue, Marketing and F&B to maximize performance in the Virginia Beach market.

Qualifications

• Minimum 5 years of experience as a Hotel General Manager.
• Minimum 3 years of leadership experience within a full-service hotel environment.
• Proven ability to lead hotel operations and deliver strong financial, guest satisfaction, and associate engagement results.
• Strong understanding of hotel financial statements, budgeting, forecasting, revenue strategy, and cost management.
• Experience partnering with hotel ownership and management company leadership.

Responsibilities

• Provide overall leadership and strategic direction for hotel operations, financial performance, guest experience, and associate engagement.
• Develop and execute the hotel's annual business plan, budget, forecasts, and operating strategies.
• Analyze financial and operational results and implement strategies that drive revenue, profitability, market share, and long-term asset value.
• Maintain strong communication and productive relationships with ownership, Crescent leadership, and Marriott.
• Create a culture centered on hospitality, accountability, and consistently exceptional service.
• Maintain a highly visible presence throughout the hotel, regularly engaging with guests and associates.
• Partner with Sales, Revenue Management, Marketing, and Food & Beverage leadership to maximize hotel performance.
• Serve as an ambassador for the hotel and Crescent within the Virginia Beach community.

Skills

Leadership

Strategic direction

Financial acumen

Guest experience focus

Communication

People management

Brand partnership (Marriott/Crescent)

Job description

Crescent Hotels & Resorts is seeking a seasoned General Manager to lead the Delta Hotels by Marriott Virginia Beach Waterfront, a full-service resort along the Chesapeake Bay. You will set the vision, drive results, and champion guest experiences while balancing owner expectations.

Lead an engaged team, manage annual budgets, and partner with Sales, Revenue, Marketing and F&B to maximize performance in the Virginia Beach market.