Waterfront Guest Experience Agent

Hornblower Group; Rico (CO); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Hornblower Group, a global leader in experiences and transportation, is seeking a Guest Service Agent to support guests at our ticketing and boarding locations along the waterfront. You will be well versed on City Experiences products, able to upsell experiences and guide guests to boarding points.

The role requires strong customer service, organization, and multitasking. You will handle ticketing, cash and card transactions, safety protocols and work both indoors and outdoors.

Qualifications

• Interest in learning all aspects of customer service and sales.
• Knowledge of waterfront area to give directions to area restaurants and attractions.
• Strong customer service, organization and interpersonal skills.
• Able to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office suites.

Responsibilities

• Provide excellent customer service to guests at ticket booths and boarding locations.
• Be knowledgeable about City Experiences products; upsell and cross-sell experiences.
• Communicate cruise offerings, schedules, availability and directions to boarding locations.
• Remain calm in a fast-paced environment and adapt to indoor/outdoor work.
• Familiar with Anchor Reservation System, and Dock Access; manage ticket redemptions.
• Provide directions to local points of interest and attractions.
• Ensure guests are informed about safety protocols during purchase and boarding.
• Follow procedures for equipment checkout and cash/card transactions, including opening/closing shifts.

Skills

Customer service

Sales

Cash handling

Microsoft Office

Tools

Anchor Reservation System

Dock Access system

Job description

Hornblower Group, a global leader in experiences and transportation, is seeking a Guest Service Agent to support guests at our ticketing and boarding locations along the waterfront. You will be well versed on City Experiences products, able to upsell experiences and guide guests to boarding points.

The role requires strong customer service, organization, and multitasking. You will handle ticketing, cash and card transactions, safety protocols and work both indoors and outdoors.