Guest Experience Specialist - Waterfront Cruises

Hornblower Corp; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Hornblower Corp is seeking a Guest Service Agent for Boston Harbor City Cruises to provide exceptional support at ticket and boarding locations.

Responsibilities include delivering outstanding customer service, conveying cruise information, and maintaining organization in a fast-paced environment. The ideal candidate will demonstrate strong interpersonal skills and an understanding of the local Waterfront area. This position may require availability for nights and weekends. Equal Employment Opportunity Employer.

Qualifications

• Strong customer service skills and a sincere interest in learning.
• Ability to handle multiple tasks/projects at the same time.
• Proficient with computer skills and effective communication.

Responsibilities

• Provide excellent customer service to all guests visiting ticket booths.
• Up-sell and cross-promote all experiences.
• Remain calm in busy, fast-paced environments.
• Communicate guest information regarding cruise offerings.

Skills

Customer service

Organization

Interpersonal skills

Computer skills

Knowledge of local area

Tools

Microsoft Office Suite

Job description

Hornblower Corp is seeking a Guest Service Agent for Boston Harbor City Cruises to provide exceptional support at ticket and boarding locations.

Responsibilities include delivering outstanding customer service, conveying cruise information, and maintaining organization in a fast-paced environment. The ideal candidate will demonstrate strong interpersonal skills and an understanding of the local Waterfront area. This position may require availability for nights and weekends. Equal Employment Opportunity Employer.