Watercraft Customer Service Specialist

State of Arizona; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vacation days 13

Sick days 12

Holidays 10

Tuition reimbursement

ASRS retirement

Health care options

Vision / Dental / Pharmacy

Disability insurance

Job summary

Arizona Game and Fish Department is seeking a detail-oriented Customer Service Representative 2 to support the Watercraft team in Phoenix, AZ. The role focuses on accurate guidance, registrations, and handling inquiries while ensuring safe, legal, and enjoyable watercraft experiences.

The position emphasizes investigations, documentation, and high-volume service, with duties including facilitating registrations, renewals, and transfers, and responding to public records requests.

Qualifications

• Knowledge of public relation practices and agency rules.
• A.R.S. Titles 5 and 33 and related statutes.
• U.S. Coast Guard requirements for state registration.
• Investigations and documentation processes.
• Watercraft terminology and safety equipment.

Responsibilities

• Processes and registers new watercraft registrations, renewals, transfers and duplicates.
• Reviews documentation for accuracy and completeness to determine compliance.
• Returns invalid transactions with detailed instructions for compliance.
• Provides customer service to watercraft registrants by mail and phone.
• Researches watercraft registration history for public records requests.

Skills

Public relations

Problem solving

Active listening

Organization

Multitasking

Oral communication

Written communication

Customer service

High-volume environment

Money handling

Tools

Cash Pro system

Job description

Arizona Game and Fish Department is seeking a detail-oriented Customer Service Representative 2 to support the Watercraft team in Phoenix, AZ. The role focuses on accurate guidance, registrations, and handling inquiries while ensuring safe, legal, and enjoyable watercraft experiences.

The position emphasizes investigations, documentation, and high-volume service, with duties including facilitating registrations, renewals, and transfers, and responding to public records requests.