Customer Service Representative 2

State of Arizon; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vacation days 13

Sick days 12

Holidays 10

Tuition reimbursement

ASRS retirement

Health care options

Vision / Dental / Pharmacy

Disability insurance

Job summary

Arizona Game and Fish Department is seeking a detail-oriented Customer Service Representative 2 to support the Watercraft team in Phoenix, AZ. The role focuses on accurate guidance, registrations, and handling inquiries while ensuring safe, legal, and enjoyable watercraft experiences.

The position emphasizes investigations, documentation, and high-volume service, with duties including facilitating registrations, renewals, and transfers, and responding to public records requests.

Qualifications

• Knowledge of public relation practices and agency rules.
• A.R.S. Titles 5 and 33 and related statutes.
• U.S. Coast Guard requirements for state registration.
• Investigations and documentation processes.
• Watercraft terminology and safety equipment.

Responsibilities

• Processes and registers new watercraft registrations, renewals, transfers and duplicates.
• Reviews documentation for accuracy and completeness to determine compliance.
• Returns invalid transactions with detailed instructions for compliance.
• Provides customer service to watercraft registrants by mail and phone.
• Researches watercraft registration history for public records requests.

Skills

Public relations

Problem solving

Active listening

Organization

Multitasking

Oral communication

Written communication

Customer service

High-volume environment

Money handling

Tools

Cash Pro system

Job description

GAME AND FISH DEPARTMENT

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.
The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.
The Arizona Game and Fish Department is an Equal Employment Opportunity agency.

Customer Service Representative 2

Job Location:

SUPPORT SERVICES DIVISION / CUSTOMER SERVICE / PHOENIX, AZ BASED
5000 W. Carefree Hwy. Phoenix, AZ 85086

Posting Details:

Salary: $18.70/HR

Grade: 15

Closing Date: 11/22/2026

Job Summary:

CUSTOMER SERVICE REPRESENTATIVE 2
SUPPORT SERVICES DIV / CUSTOMER SERVICE / PHOENIX, AZ BASED
FLSA – NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE: $18.70/HR
Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Watercraft team! Every day, you will be a trusted resource for Arizona’s boating community—helping ensure safe, legal, and enjoyable experiences on the water. Your work keeps our registration system running with integrity and efficiency, making a positive impact statewide.

Job Duties:

Under the direction of the Watercraft Administrator, the Customer Service Representative plays an essential role in supporting the public, regional offices, and Arizona’s boating community. This position is perfect for someone who thrives in a fast-paced environment, enjoys investigative work, and values the importance of clear, accurate guidance.

Major duties may include:

• Processes and registers new watercraft registrations, renewals, transfers and duplicates
• Reviews documentation for accuracy and completeness to determine compliance
• Returns invalid transactions with detailed instructions for compliance
• Provides customer service to watercraft registrants through the mail and over the telephone, resolving complex registration issues according to laws, rules and procedures
• Researches watercraft registration history for public records requests
• Utilizes Cash Pro system to financially process watercraft transactions
• Perform other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Candidates will have knowledge of/in: public relation practices; Game and Fish Commission rules and orders; A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; concentrating on investigations and documentation; hull identification and safety equipment; terminology of watercraft structures and equipment; Federal regulations regarding proper formats and validity of manufacturers identification codes; court documents regarding divorce, probate, trust documents, seizures, repossessions, bankruptcy, lien foreclosure laws Title 33, and litigations.
Candidates will have skills in: active listening, problem solving, organization; multitasking; oral and written communication; customer service; working in an environment with high-volume, heavy workload; grammar usage; 10-key and money handling.
Candidates will have the ability to: work independently, respond to others with tact, diplomacy and patience and to maintain harmonious working relationships with all levels of Department staff and external customers; ability to maintain confidentiality; ability to use discretion and independent judgement.

Selective Preference(s):

Candidates should have at least one (1) year of experience in a customer service position.
Our work environment offers training opportunities and encourages career development.

Pre-Employment Requirements:

Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona offers an outstanding comprehensive benefits package including:

• 13 days’ of vacation
• 12 sick days
• 10 paid holidays
• Tuition Reimbursement Program
• Participation in the nationally recognized Arizona State Retirement System
• Superior health care options
• Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
• Life, long-term disability, and short-term disability insurance options are available
• Many more benefit programs are available

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

If you have any questions please feel free to contact Nicole Baker at [e-mail] for assistance. The Arizona Game and Fish Department is an Equal Employment Opportunity agency.