Water Utility Billing & Accounts Specialist

Aqualia - Municipal District Services; Katy (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Aqualia - Municipal District Services is seeking a Customer Billing Coordinator to support the Customer Care Department by handling monthly water billing, data entry, and account maintenance for our water customers. The role also involves assisting with collections, disputes, and account adjustments.

The ideal candidate will have a high school diploma or GED, 2+ years of office experience (including accounts payable and data entry), and strong Excel/Word skills. Water billing knowledge is a plus.

Qualifications

• High school diploma or GED required.
• 2+ years of general office skills including accounts payable, customer service and data entry.

Responsibilities

• Billing water utility accounts monthly.
• Maintain and update customer accounts in the information system.
• Research and correct posting/billing errors or high usage issues.
• Process work orders and resolve problems; make adjustments as needed.
• Establish new accounts and verify information.
• Verify meter readings for accurate billing and initiate field work orders.

Skills

Data entry

Customer service

Accounts payable

Phone support

Microsoft Word

Excel

Mathematical skills

Time management

Education

High school diploma or GED

Tools

CRM system

Job description

Aqualia - Municipal District Services is seeking a Customer Billing Coordinator to support the Customer Care Department by handling monthly water billing, data entry, and account maintenance for our water customers. The role also involves assisting with collections, disputes, and account adjustments.

The ideal candidate will have a high school diploma or GED, 2+ years of office experience (including accounts payable and data entry), and strong Excel/Word skills. Water billing knowledge is a plus.