Water Utilities Admin & Field Support Technician

Howard County Government

Maryland

On-site

USD 31,000 - 34,000

Full time

6 days ago

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Benefits offered by this job

Competitive compensation

Medical benefits

Retirement plan

Wellness programs

Job summary

Howard County Government is seeking an Administrative and Technical Support professional for the Bureau of Utilities’ Customer Service Division to provide water and sewer connection information to County plumbers and locate appurtenances for field staff.

Starting salary ranges from $22.20 to $25.04 per hour with competitive benefits, and the role requires data entry, Excel and Word proficiency, plus strong communication to coordinate internally and with external agencies.

Qualifications

High school diploma or GED and four (4) years of related experience, or an equivalent combination of education and experience.
Associate's degree and related experience and/or training.
Intermediate Microsoft Excel skills with the ability to create and format worksheets and workbooks.
Strong skills in Microsoft Word with the ability to format and edit documents using headers and footers, tabs, outlines and page numbers; ability to use track changes.
Excellent communication and organizational skills and the ability to prioritize and maintain confidentiality.

Responsibilities

Coordinate efforts between Utilities Systems Maintenance Divisions (Customer Service, Construction, Planned Maintenance).
Interact with internal and external agencies to properly route customer service calls.
Answer customer and outside agency calls and dispatch Bureau of Utilities personnel.
Set appointments between customers and Bureau of Utilities staff.
Enter data to log customer calls, inspection results, and required work.
Order office supplies and reconcile payments.
Perform mail runs to county offices as needed.
Provide backup administrative support to the Meter Services Unit.
Assist with requests for pickup of detector checks and meters.
Use digitized maps to locate system assets and generate related work orders.
Support coordination of work related to inspections, maintenance, and customer issues.
Report to work during inclement weather or emergency situations as required (emergency essential position).
Perform other related duties as assigned.