Administrative Support Technician II - Finance, Division of Utility Billing

Howard County Government; Maryland; On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Wellness program

Job summary

Howard County Government seeks a detailed-oriented clerk to provide customer service for residents connected to the public water and sewer system. The role involves clerical support for the division, including data entry, billing reviews, and processing payments and notices.

Starting salary range is $20.03–$22.58 per hour, equivalent to about $41,670–$46,961 annually. The position requires a high school diploma or GED with related clerical experience. Local Maryland county benefits apply.

Qualifications

• High School Diploma or GED and three years of related experience or equivalent combination of education and experience.
• Clerical experience or equivalent combination may be considered.

Responsibilities

• Provides customer service for Water and Sewer customers by phone and/or in person.
• Schedules meter investigations.
• Prepares and verifies penalty waivers.
• Reviews and verifies accounts for bankruptcy, foreclosures, and tax sale.
• Prepares delinquent water accounts for tax sale.
• Reviews and verifies payment batch information.
• Assists with reviewing meter readings for billing as needed.

Job description

Howard County:

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:

Provides customer service to County residents connected to the public water & sewer system. Works includes the performance of clerical support of water and sewer system of the Division.

STARTING SALARY HIRING RANGE:

$20.03 - $22.58

$41,670 - $46,961

CLASS DESCRIPTION:

Performs intermediate technical level administrative support work under general supervision from an administrative or technical superior. Work typically involves performing clerical and secretarial work, such as data entry and document management, file maintenance, and public contact and service. Work may also include accounting clerical tasks such as bookkeeping, keeping of financial and other important records; preparing vouchers for payment; documenting and depositing cash receipts; and controlling, recording, and storing data. Work at this level may also include independent responsibility for a routine clerical process.

Include the following. Other related duties may be assigned.

• Provides customer service for Water and Sewer customers by phone and/or in person.
• Schedules meter investigations.
• Prepares and verifies penalty waivers.
• Prepares bankruptcy case research for the Office of Law.
• Maintains bankruptcy account status and prepares associated letters as needed.
• Reviews and verifies accounts for bankruptcy, foreclosures, and tax sale.
• Prepares delinquent water accounts for tax sale.
• Reviews and verifies payment batch information.
• Retrieves and returns calls left for Division after business hours as needed.
• Reviews and process return mail as needed.
• Assist with reviewing meter readings for billing as needed.
• Maintain and process special mailings as requested by customers as needed.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

High School Diploma or GED and three (3) years of related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

High School diploma or GED and clerical experience or equivalent combination.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.