Public Utilities Administrative Support Technician II

Howard County Government; Ellicott City (MD); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Paid leave benefits

Flexible benefits plan

Life insurance

Job summary

Howard County Government is seeking an experienced clerical professional to provide customer service to county residents connected to the public water and sewer system. The role supports data entry, document management, and routine accounting clerical tasks under supervision within the Division.

The position requires a High School Diploma or GED with three years of related experience or an equivalent combination, and offers flexible county benefits including medical, retirement, and wellness

Qualifications

• High School Diploma or GED and three (3) years of related experience or equivalent combination of education and experience.
• Preferred: High School diploma or GED and clerical experience or equivalent combination.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Provides customer service for Water and Sewer customers by phone and/or in person.
• Schedules meter investigations.
• Prepares and verifies penalty waivers.
• Prepares bankruptcy case research for the Office of Law.
• Maintains bankruptcy account status and prepares associated letters as needed.
• Reviews and verifies accounts for bankruptcy, foreclosures, and tax sale.
• Prepares delinquent water accounts for tax sale.
• Reviews and verifies payment batch information.

Job description

Howard County Government is seeking an experienced clerical professional to provide customer service to county residents connected to the public water and sewer system. The role supports data entry, document management, and routine accounting clerical tasks under supervision within the Division.

The position requires a High School Diploma or GED with three years of related experience or an equivalent combination, and offers flexible county benefits including medical, retirement, and wellness