Water Services Coordinator

Strategic Government Resources, Inc.; Alexandria (LA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Short/long term disability

Group and dependent life insurance

Sick and vacation leave

11 paid holidays

EAP

Tuition reimbursement

Wellness clinic for employees and/or d

Job summary

The City of Alexandria is seeking a Water Administrative Coordinator to join the Water Distribution Department in Central Louisiana. You will perform clerical support, create and process work orders, maintain LDH-compliance records, and coordinate water services with city departments and customers.

Responsibilities include data entry for multiple sources, handling customer inquiries about billing, and maintaining department records.

Qualifications

• High school diploma or GED is required.
• One year of experience in routine utility customer service or administrative work.
• Proficient with email and the Microsoft Office suite.
• Must possess a valid driver’s license and obtain Louisiana license at time of appointment.

Responsibilities

• Coordinate water utility services with the Utility office and city departments.
• Schedule appointments for water services and manage work orders from creation to close out; dispatch and escalate as needed.
• Input data from applications; verify accuracy and completeness.
• Resolve billing discrepancies with Utility Billing to assist in issue resolution.
• Answer calls and provide information; manage water meters, inventory, and staff communication.
• Maintain records and logs for LDH and other regulatory agencies.
• Assist with payroll submissions and filing; ensure compliance with rules and procedures.
• Receive, sort, and distribute mail; handle correspondence.
• Be on call during emergencies and storm events as required.

Skills

Customer service

Administrative support

Email proficiency

Microsoft Office

Driver's license

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The City of Alexandria is seeking a Water Administrative Coordinator to join the Water Distribution Department in Central Louisiana. You will perform clerical support, create and process work orders, maintain LDH-compliance records, and coordinate water services with city departments and customers.

Responsibilities include data entry for multiple sources, handling customer inquiries about billing, and maintaining department records.