Water Administrative Coordinator

Strategic Government Resources, Inc.; Alexandria (LA); Presencial; USD 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental and vision

Short/long term disability

Group and dependent life insurance

Sick and vacation leave

11 paid holidays

EAP

Tuition reimbursement

Wellness clinic for employees and/or d

Descripción de la vacante

The City of Alexandria is seeking a Water Administrative Coordinator to join the Water Distribution Department in Central Louisiana. You will perform clerical support, create and process work orders, maintain LDH-compliance records, and coordinate water services with city departments and customers.

Responsibilities include data entry for multiple sources, handling customer inquiries about billing, and maintaining department records.

Formación

• High school diploma or GED is required.
• One year of experience in routine utility customer service or administrative work.
• Proficient with email and the Microsoft Office suite.
• Must possess a valid driver’s license and obtain Louisiana license at time of appointment.

Responsabilidades

• Coordinate water utility services with the Utility office and city departments.
• Schedule appointments for water services and manage work orders from creation to close out; dispatch and escalate as needed.
• Input data from applications; verify accuracy and completeness.
• Resolve billing discrepancies with Utility Billing to assist in issue resolution.
• Answer calls and provide information; manage water meters, inventory, and staff communication.
• Maintain records and logs for LDH and other regulatory agencies.
• Assist with payroll submissions and filing; ensure compliance with rules and procedures.
• Receive, sort, and distribute mail; handle correspondence.
• Be on call during emergencies and storm events as required.

Conocimientos

Customer service

Administrative support

Email proficiency

Microsoft Office

Driver's license

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Water Administrative Coordinator

Annual Salary Range: $30,314.23 - $36,385.75 Grade: 17

The City of Alexandria is seeking professional individuals to begin a career in the Water Distribution Department, located in the heart of Central Louisiana, to perform clerical support services for the water department. Create and process work orders. Maintain departmental records relating to LDH compliance. Perform various clerical duties to carry out the daily technical operations of the water department. Coordinate water services with various departments and customers to ensure proper procedures are followed.

Benefits:

• medical insurance
• dental and vision
• short/long term disability
• group and dependent life insurance
• sick and vacation leave
• 11 paid holidays
• EAP
• tuition reimbursement
• wellness clinic for employees and their dependents
• retirement benefits include the City of Alexandria's Retirement System, and a voluntary deferred compensation supplemental retirement plan.

Duties and Responsibilities:

• Coordinate water utility services with the Utility office and various departments within the city for services.
• Contact customers to schedule appointments for water services, maintain work order status from creation to close out. Dispatch calls to the appropriate crew. Escalate customer complaints to the supervisor.
• Performs computer data entry of data from various sources, including applications and forms; inputs corrections and updates; verifies data for accuracy and completeness.
• Research customer complaints regarding billing discrepancies and coordinate with the Utility billing department to assist in resolving issues.
• Answers and screens telephone calls; provides information and assistance to callers; forwards calls to appropriate staff; takes messages as necessary. Perform research as needed regarding water meters, assist in maintaining inventory of the department.
• Performs a variety of duties and filing documents; maintains logs for the water department record keeping. Ensures accurate records are maintained for LDH and other regulatory agencies.
• Distributes or files computer print outs; performs various clerical duties within the department. Assists with payroll submissions.
• Ensures compliance with all applicable rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations.
• Receive, sort and distribute incoming and outgoing correspondence.
• Positions in Utilities are considered essential during emergencies and are required to work during storm-related events.

Minimum Qualifications:

High school diploma or GED. One (1) year of experience performing routine utility customer service, administrative experience or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must be able to efficiently use email, and use Microsoft office suite programs. Must possess a valid driver's license. Must obtain a valid State of Louisiana driver's license at time of appointment and maintain throughout employment for this classification.

Work Hours: 40 hours per week; may work overtime, weekends, and holidays.

Ph. [phone] or [phone] Fax [phone], Email: [e-mail]

The City of Alexandria is an Equal Opportunity Employer