Water Administrative Coordinator

City-of-Alexandria,-L; Alexandria (LA); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

City of Alexandria's Water Department seeks a detail-oriented clerical assistant to support daily operations, create and process work orders, and maintain LDH-compliance records.

You will coordinate water services with city departments and customers, handle data entry, phone inquiries, payroll submissions, and file maintenance while ensuring accuracy and timely service.

Qualifications

• High school diploma or GED required.
• 1 year of experience performing routine utility customer service or administrative tasks preferred.
• Proficient in email and Microsoft Office Suite.

Responsabilités

• Create and process work orders for the water department.
• Maintain departmental records relating to LDH compliance.
• Coordinate water services with city departments and customers to ensure proper procedures are followed.
• Dispatch calls to appropriate crews and escalate customer complaints as needed.
• Perform data entry from applications and forms and verify accuracy.
• Research billing discrepancies and assist in resolving issues with Utility Billing.
• Answer phones, provide information, and take messages as necessary; assist with records and inventory.

Connaissances

Customer service

Data entry

Administrative support

Microsoft Office

Formation

High school diploma or GED

Outils

Microsoft Office

Office equipment handling

Description du poste

The purpose of this classification is to perform clerical support services for the water department. Create and process work orders. Maintain departmental records relating to LDH compliance. Perform various clerical duties to carry out the daily technical operations of the water department. Coordinate water services with various departments and customers to ensure proper procedures are followed. Coordinate water utility services with the Utility office and various departments within the city for services.

Contact customers to schedule appointments for water services, maintain work order status from creation to close out. Dispatch calls to the appropriate crew. Escalate customer complaints to the supervisor.

Performs computer data entry of data from various sources, including applications and forms; inputs corrections and updates; verifies data for accuracy and completeness.

Research customer complaints regarding billing discrepancies and coordinate with the Utility billing department to assist in resolving issues.

Answers and screens telephone calls; provides information and assistance to callers; forwards calls to appropriate staff; takes messages as necessary. Perform research as needed regarding water meters, assist in maintaining inventory of the department.

Performs a variety of duties and filing documents; maintains logs for the water department record keeping. Ensures accurate records are maintained for LDH and other regulatory agencies.

Operates a variety of office equipment including a copier, facsimile machine, and computer; inputs and retrieves data and text; organizes and maintains data storage and back-up.

Distributes or files computer print outs; performs various clerical duties within the department. Assists with payroll submissions.

Ensures compliance with all applicable rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations.

Receive, sort and distribute incoming and outgoing correspondence.

High school diploma or GED. One (1) year of experience performing routine utility customer service, administrative experience or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must be able to efficiently use email, and use Microsoft office suite programs. Must possess a valid driver's license. Must obtain a valid State of Louisiana driver’s license at time of appointment and maintain throughout employment for this classification.

NECESSARY SPECIAL REQUIREMENTS

Positions in Utilities are considered essential during emergencies and are required to work during storm-related events.

Applicants must supply complete and accurate information concerning their previous training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification. Examination may consist of a written test, a rating of training and experience, a performance test or any combination thereof deemed necessary to adequately screen and rank applicants. Examination notices will be sent out via email with a testing date, time, and location if applicable. If you prefer to receive text messages regarding your application update, please include a current cell phone number on your application.

Must include copies of driver’s license, diploma, GED, DD214, degree, etc. with application for consideration.