Water Sector Relationship Manager – DC Public Clients

GHD; Bowie (MD); On-site; USD 160,200 - 267,000; Full time

Benefits offered by this job

401K

PTO

Holiday pay

Wellness benefit

Job summary

GHD is seeking a Relationship Manager to oversee the expansion of its Water business in the Metropolitan Washington, DC area. This role leads pursuits for public clients and drives sales and account management of major municipal water projects.

You will develop relationships with decision-makers, manage CRM data, and collaborate with cross-functional teams to deliver customer-focused outcomes. Strong BD and proposal skills are essential.

Qualifications

• Bachelor's or Master’s degree in Civil or Environmental Engineering.
• Professional Engineer (PE) license.
• 15+ years of experience in the water, wastewater process or conveyance infrastructure field.
• Strong client focus with at least 5 years serving municipal clients; Washington, DC Metropolitan area experience a plus.
• Proven experience with water projects over $10 million.
• Seller/doer with strong business development, proposal preparation and marketing skills.

Responsibilities

• Key Account Management: Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support.
• Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor materials to decision-makers and influencers; ask questions to gauge interest and identify areas needing more information.
• Sell Customer Propositions: Identify services that meet customer needs and present them with a clear rationale and standard terms; involve senior colleagues for concessions if needed.
• Promoting Customer Focus: Collaborate internally and act as customer champion in cross-functional teams.
• Customer Relationship Development / Prospecting: Build relationships within potential accounts and identify opportunities.
• CRM Data: Maintain quality CRM data for retention and business development activities.
• Sales Opportunities Creation: Build a network in the sales territory and represent the organization at events to identify opportunities.
• Operational Compliance: Maintain knowledge of policies and regulatory codes and ensure compliance.

Skills

PE license

Business development

Client management

Water/wastewater

Project leadership

Education

Civil or Environmental Eng

Bachelor's or Master's degree

Job description

GHD is seeking a Relationship Manager to oversee the expansion of its Water business in the Metropolitan Washington, DC area. This role leads pursuits for public clients and drives sales and account management of major municipal water projects.

You will develop relationships with decision-makers, manage CRM data, and collaborate with cross-functional teams to deliver customer-focused outcomes. Strong BD and proposal skills are essential.