Water Restoration Technician: Drying, Repair & Customer Care

Workstream; Perkins (FL); On-site; USD 19,286 - 30,307; Full time

Job summary

ServiceMaster Restore is seeking a Water Restoration Technician to monitor and complete restoration tasks, explain processes to customers, and prepare documentation for insurance reimbursement.

You will load equipment, perform water extraction, and coordinate with supervisors to ensure quality and timely completion at residential or commercial sites. A valid license and strong customer service skills are essential.

Qualifications

• High school graduate or equivalent.
• Experience in the restoration or construction industry preferred.
• Certifications not required but preferred: WTR – Water Damage Restoration Technician, ASD – Applied Structural Drying Technician.
• Valid Driver's License with satisfactory driving record.
• Good verbal and written communication and customer service skills.
• Experience with using mobile software to enter data.
• Ability to read and follow product label usage instructions.
• Punctuality and ability to meet deadlines.

Responsibilities

• Retrieves work orders, checks route for travel, ensures equipment and supplies are loaded on the truck for the job, arrives at the site.
• Explains processes to customers in person and provides next steps using printed materials.
• Completes assigned jobs per company procedures while maintaining quality control.
• Performs water damage restoration tasks including water extraction, contents pack-out, removal of non-salvageable materials, light construction, and demolition as directed.
• Ensures equipment, supplies, and vehicles are properly handled; reports malfunctions to supervisor.
• Inspects completed jobs, obtains customer signatures, and processes payments when needed.
• Monitors water jobs daily for residential or commercial clients with urgency.
• Adjusts drying plans daily based on meter readings.
• Resolves customer issues and communicates activities with supervisor and staff.
• Prepares documentation and photographs to secure insurance reimbursement.

Skills

Communication

Customer service

Time management

Instruction literacy

Education

High school diploma

Tools

Mobile data entry app

Job description

ServiceMaster Restore is seeking a Water Restoration Technician to monitor and complete restoration tasks, explain processes to customers, and prepare documentation for insurance reimbursement.

You will load equipment, perform water extraction, and coordinate with supervisors to ensure quality and timely completion at residential or commercial sites. A valid license and strong customer service skills are essential.