Water Restoration Technician

ServiceMaster Restore®; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Job summary

ServiceMaster Restore® in Phoenix, Arizona is seeking a Water Restoration Technician to oversee water damage restoration jobs. Responsibilities include monitoring job progress, interacting with customers, and coordinating with supervisors to ensure job completion according to company standards.

Qualified candidates will possess strong communication and customer service skills, along with a high school diploma or equivalent. Physical strength is also needed as the position involves handling heavy materials and working in various conditions.

Qualifications

• Valid Drivers’ License and satisfactory driving record.
• Experience in the restoration or construction industry preferred.
• Ability to prioritize activities and meet deadlines.

Responsibilities

• Monitor and complete water restoration jobs with urgency.
• Explain processes to customers using materials as guides.
• Inspect completed jobs and obtain customer signatures.

Skills

Verbal and written communication skills

Customer service skills

Experience with mobile software

Education

High school graduate or equivalent

Job description

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Benefits

• Health insurance
• Paid time off
• Training & development

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry not required but preferred.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Reports to work on time in a clean, complete uniform.
• Must be able to prioritize activities and meet deadlines.
• Certifications are not required but preferred.
• WTR – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Use visual acuity to perform detail‑oriented activities.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.