Water Restoration Technician

ServiceMaster Restore 11345 - Attention to Detail; Camarillo (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

ServiceMaster Restore 11345 - Attention to Detail is seeking a Water Restoration Monitor to ensure quality control on jobs and customer satisfaction. Responsibilities include inspecting jobs, explaining processes, and ensuring all tasks are completed according to company standards. The ideal candidate will have a high school diploma, and while experience in restoration or construction is preferred, it is not required.

The role involves physical tasks including lifting and moving heavy objects, working under varying conditions, and maintaining high levels of customer service. Good communication skills and timely reporting to work are essential.

Qualifications

• High school graduate or equivalent.
• Experience in restoration or construction industry preferred.
• Valid driver's license and satisfactory driving record.

Responsibilities

• Monitors and inspects tasks for Water Restoration jobs.
• Explains processes to customers in person.
• Completes assigned jobs according to company processes.

Skills

Good verbal, written and communication skills

Good customer service skills

Ability to prioritize activities

Education

High school graduate or equivalent

Tools

Mobile software for data entry

Job description

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job.
• Performs water damage repair to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry not required but preferred.
• Valid driver's license and satisfactory driving record.
• Good verbal, written and communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Reports to work on time in a clean, complete uniform.
• Must be able to prioritize activities and meet deadlines.
• Certifications are not required but preferred:
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must seal to your face.
• Use visual acuity to perform detail‑oriented activities.
• Be exposed to various inside and outside working conditions: changes of environment such as with or without air conditioning and heating.