Water Restoration Technician

ServiceMaster Clean of Fraser Valley; MIDDLETOWN (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

ServiceMaster Clean of Fraser Valley is seeking a Water Restoration Tech to monitor and complete drying, demolition, and restoration tasks. You will prepare and review documentation, explain processes to customers, and ensure reimbursement from insurance companies.

Responsibilities include loading equipment, performing water extraction, packing out contents, and conducting light construction as directed. Reliable transportation and strong communication are essential.

Qualifications

• High school diploma or equivalent is required.
• Experience in restoration or construction is preferred but not required.
• Valid driver’s license with satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with mobile data entry software.
• Ability to read and follow product label usage instructions.
• Punctual with proper uniform.
• Certifications such as WTR or ASD are preferred if available.

Responsibilities

• Retrieve work orders and prepare equipment and supplies for each job.
• Explain restoration processes to customers and guide next steps with printed materials as needed.
• Complete assigned jobs following company procedures while ensuring quality control.
• Perform water damage repair including extraction, contents pack-out, and light demolition as directed.
• Ensure equipment, vehicles, and products are properly handled and report any malfunctions.
• Inspect completed jobs, obtain customer signatures, and request payments when applicable.
• Monitor drying progress and adjust the plan based on meter readings.
• Communicate customer issues and job updates to supervisor and staff.
• Prepare documentation and photos to support insurance reimbursements.

Skills

Verbal communication

Written communication

Customer service

Mobile data entry

Reading product labels

Education

High school diploma or equivalent

Tools

Mobile software

Job description

Benefits

• Training & development

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.