Water Restoration Technician

ServiceMaster Restoration by Integrity; MIDDLETOWN (OH); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Training & development

Job summary

ServiceMaster Restoration by Integrity in Middletown, OH seeks a Water Restoration Technician responsible for inspecting, monitoring and completing drying and restoration tasks on water-damage jobs. You will document notes, photos and forms to support insurance reimbursements and communicate next steps to customers.

The role requires a high school diploma, valid driver's license and strong communication skills.

Qualifications

• Strong verbal and written communication skills.
• Customer service skills and professionalism.
• Experience with mobile software to enter data.
• Ability to read and follow product label usage instructions.
• Punctuality and reliability.

Responsibilities

• Retrieve work orders and ensure materials and equipment are loaded for each job.
• Explain processes and next steps to customers using printed materials or in person.
• Complete assigned jobs per company processes with quality control.
• Perform water damage restoration including extraction, pack-out, demolition as directed by supervisor.
• Report equipment malfunctions or damage to supervisor.
• Inspect completed jobs, obtain customer signatures, and request payments when appropriate.
• Monitor ongoing water jobs and adjust drying plans based on meter readings.
• Communicate issues and daily activities to supervisor and staff.
• Prepare documentation and photos for insurance reimbursements.

Skills

Verbal communication

Written communication

Customer service

Mobile data entry

Time management

Education

High school diploma or equivalent

Job description

Benefits

• Training & development

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.