Water Restoration Monitoring Technician

Roto-Rooter Plumbing and Drain Service; Baltimore (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance with prescription" "

Dental insurance

Vision insurance

Paid vacation

Paid training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter Plumbing and Drain Service in Baltimore, MD is seeking a Water Monitoring Technician to support the Water Restoration Division at our Elkridge branch. This field-based role monitors active projects, documents progress, and reports findings to the Project Manager. Competitive hourly pay and comprehensive benefits are offered.

The Technician ensures moisture readings are accurate, follows IICRC standards, and communicates with customers to provide timely updates on drying progress.

Qualifications

• Experience as a service technician in restoration is required.
• Strong customer service focus and able to communicate effectively with customers.
• Able to work in a fast-paced environment.
• Clean driving record and pass background check.
• IICRC certification a plus.

Responsibilities

• Conduct scheduled monitoring visits on active water restoration projects.
• Confirm equipment is operating properly and remains appropriate for current job conditions.
• Obtain and document moisture readings and report to Project Manager; photo documentation.
• Ensure overall compliance with IICRC and RRSC procedures.
• Communicate with customers during monitoring visits with professional updates.

Skills

Customer service

Communication

Attention to detail

Education

IICRC Certification

Job description

Water Monitoring Technician

Roto-Rooter is seeking a highly motivated and detail-oriented Water Restoration Monitoring & Quality Control Technician to support our Water Restoration Division at our Baltimore branch, located in Elkridge, MD. The hourly pay range is $18.00-$22.00, depending on experience.This is a field-based monitoring and quality-control position responsible for inspecting active restoration projects, documenting drying progress, identifying job deficiencies and missed opportunities, communicating with customers, and reporting findings directly to the assigned Project Manager.

The Monitoring & Quality Control Technician acts as the eyes and ears of the Project Manager in the field, helping ensure every active project is progressing properly, documentation is complete, company and IICRC standards are being followed, and legitimate opportunities to maximize the project are not being missed. This position does not replace the Project Manager or Lead Technician. Its purpose is to provide another level of accountability, documentation, customer communication, and quality control throughout the drying process.

Roto-Rooter is the name that home owners and businesses have turned to for over 90 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, is growing quickly, and we are adding additional technicians.

Responsibilities

Daily Monitoring & Drying Progress Responsibilities:

• Conduct scheduled monitoring visits on assigned active water restoration projects
• Confirm equipment is operating properly and remains appropriate for current job conditions.

Quality Control Responsibilities:

• Obtain and document moisture accurate readings from all affected materials and areas and report to Project Manager.
• Photo documentation
• Overall compliance with IICRC and Roto-Rooter/RRSC procedures

Customer Communication Responsibilites:

• Make contact with the customer during monitoring visits and provide professional updates regarding drying progress.
• Maintain a professional, knowledgeable, and customer-focused presence while representing Roto-Rooter.

Requirements

• Service technician experience preferably in the restoration industry
• Strong customer service focus and able to communicate effectively with customers
• Able to work in a fast paced environment
• Clean driving record and pass background check
• IICRC Certification a PLUS!

Benefits

At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.