Water Restoration Manager

Roto-Rooter; Orlando (FL); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Paid Vacation

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Job summary

Roto-Rooter is seeking a Water Restoration Manager for our Orlando branch. This role involves developing business through the management of sales and service teams, ensuring customer satisfaction, and maintaining safety standards. The position offers a competitive salary between $85,000 and $90,000, with opportunities for performance-based bonuses.

Ideal candidates will have sales management experience, excellent communication skills, and proficiency in Xactimate software. Join us at Roto-Rooter, where we prioritize our employees' well-being through comprehensive benefits.

Qualifications

• Sales management experience preferably in the restoration or service industry.
• Strong customer service focus and able to communicate effectively with customers.
• Able to work in a fast‑paced environment.
• Valid driver's license.

Responsibilities

• Train for and manage the water restoration sales force activity, procedures, and performance.
• Promote commercial and residential services to insurance agents for damaged properties.
• Conduct on-the-job training for project managers and technicians.
• Ensure project is completed on time and to customer satisfaction.
• Conduct routine inspections of equipment to ensure compliance.

Skills

Sales management experience

Customer service focus

Fluent in Xactimate software

Tools

Xactimate software

Job description

Overview

Water Restoration Manager

Roto-Rooter is the name that home owners and businesses have turned to for over 90 years for their plumbing and drain cleaning troubles. Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company‑owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. We are seeking aWater Restoration Manager to lead our water restoration department at our Orlando branch, located in [location] to success! The salary range of this position is $85,000-$90,000, depending on experience. There is also opportunity for a branch performance‑based bonus.

The Water Restoration Manager has three main focuses: Increase water restoration business volume to targeted goals by developing existing business, cultivating new customers, improving the skills of assigned sales professionals and service technicians; ensuring optimum use of staffing; and equipment.

Responsibilities

Your Impact: Key Responsibilities

Develop New and Existing Business

• Train for and manage the water restoration sales force activity, procedures, and performance.
• Promote our commercial and residential services to insurance agents for properties that have been damaged by water.
• Front line and first responder for our company.
• Be the point of contact for the customer and insurance agent throughout the project.
• Along with the Hiring Manager, hire and maintain a team of sales representatives and service technicians.

Technician Skills Development and Supervision

• Conduct on the job training for project managers, technicians, and claims specialist in keeping with RRSC guidelines.
• Work closely with service technicians and commercial sales representatives in the selling and estimating process.
• Inspect site and present solutions to the customer.
• Ensure project is completed in established time frame and to the customer’s satisfaction.

Safety and Loss Prevention

• Conduct routine inspections of equipment (i.e.: trucks, safety equipment, uniforms) to ensure that company polices, and regulatory agency requirements are being enforced.
• Monitor employee compliance with safety policies and requirements.

Equipment

• Ensure vehicles are being properly used and maintained.Maintain appropriate inventory of needed supplies and control co
• Use Xactimate software to create proposal.

Requirements

• Sales management experience preferably in the restoration or service industry.
• Strong customer service focus and able to communicate effectively with customers.
• Able to work in a fast‑paced environment.
• Fluent using Xactimate software.
• Valid driver's license.

Benefits

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well‑being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 90 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.