Water Restoration Lead Technician

Roto-Rooter; Schaumburg (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Accident and Critical IllnessInsurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Profit Sharing

Job summary

Roto-Rooter is seeking a Water Restoration Lead Technician to drive commercial and residential water damage restoration projects from inquiry to completion. You will promote services to insurance partners, coordinate on-site assessments, and present effective solutions.

The role requires proven sales leadership in restoration, strong customer service, and proficiency with Xactimate. Team leadership, timely delivery, and customer satisfaction are essential components of this position.

Qualifications

• Experience in restoration or service industries is required.
• Strong customer service abilities and effective communication with customers.
• Ability to thrive in a fast-paced work environment and lead teams.

Responsibilities

• Promote our commercial and residential restoration services to insurance agents after water damage.
• Serve as frontline point of contact for customers and insurers throughout the project.
• Inspect sites, propose solutions, and manage project delivery within set timeframes.
• Utilize Xactimate to prepare proposals and scope of work.
• Hire and lead a team of sales reps and service technicians.

Skills

Sales management

Customer service

Leadership

Fast-paced environment

Tools

Xactimate

Job description

Overview

Water Restoration Lead Technician

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, is growing quickly, and we are adding additional team members.

The average pay range for this position is between $65,000-$85,000.

Responsibilities

As our Water Restoration Project Lead, your responsibilities will include:

• Promote our commercial and residential services to insurance agents for properties that have been damaged by water
• Front line and first responder for our company
• Inspect site and present solutions to the customer
• Use Xactimate software to create proposal
• Be the point of contact for the customer and insurance agent throughout the project
• Ensure project is completed in established time frame and to the customer’s satisfaction
• Hire a team of sales representatives and service technicians

Requirements

• Sales management experience preferably in the restoration or service industry
• Strong customer service focus and able to communicate effectively with customers
• Able to work in a fast paced environment
• Fluent using Xactimate software

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.