Water Restoration Lead Technician

Roto-Rooter; Elkridge (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

401K

Profit Sharing

Job summary

Roto-Rooter is hiring a Water Restoration Lead Technician in Elkridge, MD. The role covers field restoration tasks such as extraction, cleaning, demolition, drying, and monitoring under the Water Restoration Project Manager.

You will lead Water Technicians and interact with customers to deliver high-quality service. The position requires a minimum of 3 years as a Lead Water Restoration Technician, a valid WRT/ASD certification, and the ability to pass a respirator fit test.

Qualifications

• 3 years of lead water restoration technician experience.
• Strong customer service and communication skills.
• Ability to work in fast-paced environments.
• Ability to direct a team of technicians and collaborate with insurers.

Responsibilities

• Inspect site and present solutions to the customer.
• Use Xactimate to create proposals.
• Be the point of contact for customer and insurance agent during the project.
• Ensure the project is completed on time and to the customer’s satisfaction.

Skills

Sales management

Customer service

Communication

Xactimate

Adaptability

Tools

Xactimate

Job description

Overview

Water Restoration Lead Technician

$5,000 Sign-On Bonus

Half to be paid upon hire and remaining to be paid after 90 days of satisfactory completed employment.

Must have 3 years of Lead Water Restoration Technician experience.

Our newest division, water restoration, is growing quickly, and we are adding additional team members to our Water Restoration department. The primary role of the Lead Water Restoration Technician is to perform all water restoration services as required, including extraction, cleaning, demolition, equipment set up, drying, and monitoring as directed by the Water Restoration Project Manager or Water Restoration Manager. Additionally, you will direct the activities of Water Technicians and interacts with customers for water restoration services.

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter is the name that home owners and businesses have turned to for over 90 years for their plumbing and drain cleaning troubles.

Responsibilities

As our Water Restoration Project Lead, your responsibilities will include:

• Promote our commercial and residential services to insurance agents for properties that have been damaged by water
• Front line and first responder for our company
• Inspect site and present solutions to the customer
• Use Xactimate software to create proposal
• Be the point of contact for the customer and insurance agent throughout the project
• Ensure project is completed in established time frame and to the customer’s satisfaction
• Hire a team of sales representatives and service technicians

Requirements

• Sales management experience preferably in the restoration or service industry
• Strong customer service focus and able to communicate effectively with customers
• Able to work in a fast paced environment
• Fluent using Xactimate software
• 3 years of water restoration lead technician employment
• Maintain IICRC Water Damage Restoration Technician (WRT) certification and Applied Structural Drying Technician (ASD).
• Upon hire, must be medically cleared to wear a respirator and must complete a respirator fit test.

Benefits

At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristi protected by law.