Water Quality Technician II

Socket.dev; New Braunfels (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Texas Water Company is seeking a Water Quality Technician II to support its water quality program through hands-on fieldwork and data analysis. You will conduct sampling, backflow prevention, flushing, and regulatory compliance activities while maintaining accurate records and collaborating with cross-functional teams.

The role requires strong communication, technical skills, and the ability to respond to both routine and urgent issues, including after-hours shifts as needed.

Qualifications

• High School Diploma or GED and/or 2+ years of relevant professional experience.
• B.S. in a relevant field is preferred.
• Valid Driver’s License with acceptable Motor Vehicle Record.
• Holds valid operator licenses or certifications as applicable to water quality work.

Responsibilities

• Analyzes water quality data to identify deficiencies and develop recommendations.
• Executes routine and special sampling programs and manages lab results.
• Conducts backflow testing and maintains records of inspections and certifications.
• Performs water main flushing to maintain quality and chlorine residuals.
• Collaborates with Engineering, Operations, and Distribution teams to resolve issues.
• Develops technical reports on water quality topics for stakeholders.
• Keeps customers informed and prepares consumer-facing materials.

Skills

Data analysis

Water quality

Backflow testing

Regulatory compliance

Communication

Team collaboration

Safety procedures

Computer skills

Education

High School Diploma or GED

B.S. in a relevant field preferred

Tools

Laboratory equipment

Job description

Job Title: Water Quality Technician II

Requisition ID: req1193

Type of Employment: Regular Full-Time Employee

Job Openings: 1

Compensation Range: 0.00 - 0.00

Compensation Type: Annual Salary

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Water Quality Technician II to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Position Overview

This role is responsible for supporting the execution of H2O America’s water quality program through hands‑on fieldwork and data analysis in any of the following areas, sampling, backflow prevention, flushing, and regulatory compliance. This role independently conducts sampling programs, maintains accurate records, and collaborates with teams to address water quality issues. This role assists with environmental and regulatory report development as well as customer communications. Strong communication, technical proficiency, and analytical skills are key to ensure compliance and deliver critical services to customers. Based on regional differences and the business needs of the company, responsibilities and percentage of time served performing different tasks may be different from employee to employee. The general responsibilities are listed below, and the day‑to‑day focus is based on the discretion of the Lead and Supervisor.

Key Responsibilities

• Analyzes water quality data to identify deficiencies and develop recommendations and resolutions accordingly.
• Executes routine and special sampling programs and manages lab results (e.g. PFAS, DBP, Lead and Copper, LT2 and cryptosporidium). Schedules sampling with Operations team to ensure state public health department compliance.
• Conducts routine and emergency backflow prevention testing to ensure compliance with local and state water safety regulations; maintains accurate records of inspections and certifications.
• Perform systematic water main flushing operations to maintain water quality standards, remove sediment buildup, and ensure proper chlorine residuals throughout the distribution system.
• Collaborates with other teams (e.g. Engineering, Operations, Distribution) to resolve or mitigate water quality issues.
• Supports broader environmental quality efforts by implementing and providing recommendations for protection plans.
• Tracks rulemaking at all levels of government and executes relevant response plans.
• Ensures water quality permit requirements are met.
• Researches and drafts technical reports on topics such as public health concerns, contaminants of emerging concern, environmental health, and changes in treatment technologies.
• Develops communications materials, including Annual Consumer Confidence reports and other customer‑facing materials.
• Works directly with customers and other stakeholders to address water quality issues.
• Mentors and trains less experienced staff members.
• Successfully responds independently to routine and most non‑routine emergency situations. Must be able to work off‑shift hours and weekend to perform maintenance and resolve urgent water quality issues.
• Adheres to learning, following and ensuring compliance with all company safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
• Performs other duties as required or assigned.

Qualifications

• High School Diploma or GED and/or 2+ years of relevant professional experience.
• B.S. in a relevant field is preferred
• Valid Driver’s License with acceptable Motor Vehicle Record.
• Holds valid Class D Groundwater or Distribution Water Operator License A Class C license is preferred
• Holds valid Customer Service Inspector (CSI) License, preferred.
• Backflow Prevention Assembly Tester (BPAT) License, preferred.
• Holds relevant certifications required for the team’s need or directed by management.
• Experience working in a science, engineering, laboratory, or other technical environment preferred.
• Demonstrated proficiency in a functional area of Water Quality (e.g., Data Analysis, Flushing, Sampling, Backflow).
• Demonstrated experience in system operations and maintenance.
• High proficiency in computer skills.
• Proven mechanical abilities.
• Strong communication and collaboration skills.
• Customer service experience preferred.

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.