Water Quality Technician II

CTwater; New Braunfels (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

CTwater seeks a Water Quality Technician II to support the company’s water quality program through fieldwork, sampling, data analysis, and regulatory compliance. You will independently conduct sampling, maintain records, and work with cross-functional teams to resolve water quality issues.

The role demands strong communication, technical proficiency, and the ability to respond to routine and some non-routine emergencies, including after-hours work when required.

Qualifications

• High School Diploma or GED with 2+ years of relevant experience.
• B.S. in a relevant field is preferred.
• Valid Driver’s License with acceptable MVR.
• License: Groundwater or Distribution Water Operator License (A Class/C license preferred).
• License: Backflow Prevention Assembly Tester (BPAT) preferred.
• CSI License preferred.
• Experience in science/engineering environment preferred.
• Strong data analysis and reporting capabilities.

Responsibilities

• Analyze water quality data to identify deficiencies and determine resolutions.
• Execute sampling programs and manage lab results.
• Perform backflow testing and maintain records of inspections.
• Conduct water main flushing to maintain quality and chlorine residuals.
• Collaborate with Engineering, Operations, and Distribution teams.
• Draft technical reports on health concerns and treatment changes.
• Develop customer-facing communications and reports.
• Mentor and train junior staff and respond to emergencies when needed.

Skills

Water quality analysis

Data analysis

Communication

Team collaboration

Computer skills

Customer service

Mechanical abilities

Education

High School Diploma or GED

B.S. in a relevant field (preferred)

Groundwater or Distribution Water Operator License (preferred)

BPAT License (preferred)

CSI License (preferred)

Tools

Laboratory software

Job description

Job Title: Water Quality Technician II

Requisition ID: req1193

Type of Employment: Regular Full-Time Employee

Job Openings: 1

Compensation Range: 0.00 - 0.00

Compensation Type: Annual Salary

Position Overview

We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package. This role is responsible for supporting the execution of H2O America’swater quality program through hands-on fieldwork and data analysis in any ofthe following areas, sampling, backflow prevention, flushing, and regulatorycompliance. This role independently conducts sampling programs, maintainsaccurate records, and collaborates with teams to address water quality issues.This role assists with environmental and regulatory report development as wellas customer communications. Strong communication, technical proficiency, andanalytical skills are key to ensure compliance and deliver critical services tocustomers.Based on regional differences and the business needs ofthe company, responsibilities and percentage of time served performingdifferent tasks may be different from employee to employee. The generalresponsibilities are listed below, and the day-to-day focus is based on thediscretion of the Lead and Supervisor.

Key Responsibilities

• Analyzes water quality data to identify deficiencies and develop recommendations and resolutions accordingly.
• Executes routine and special sampling programs and manages lab results (e.g. PFAS, DBP, Lead and Copper, LT2 and cryptosporidium). Schedules sampling with Operations team to ensure state public health department compliance.
• Conducts routine and emergency backflow prevention testing to ensure compliance with local and state water safety regulations; maintains accurate records of inspections and certifications.
• Perform systematic water main flushing operations to maintain water quality standards, remove sediment buildup, and ensure proper chlorine residuals throughout the distribution system.
• Collaborates with other teams (e.g. Engineering, Operations, Distribution) to resolve or mitigate water quality issues.
• Supports broader environmental quality efforts by implementing and providing recommendations for protection plans.
• Tracks rulemaking at all levels of government and executes relevant response plans.
• Ensures water quality permit requirements are met.
• Researches and drafts technical reports on topics such as public health concerns, contaminants of emerging concern, environmental health, and changes in treatment technologies.
• Develops communications materials, including Annual Consumer Confidence reports and other customer-facing materials.
• Works directly with customers and other stakeholders to address water quality issues.
• Mentors and trains less experienced staff members.
• Successfully responds independently to routine and most non-routine emergency situations. Must be able to work off-shift hours and weekend to perform maintenance and resolve urgent water quality issues.
• Adheres to learning, following and ensuring compliance with all company safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
• Performs other duties as required or assigned.

Qualifications

• High School Diploma or GED and/or 2+ years of relevant professional experience.
• B.S. in a relevant field is preferred
• Valid Driver’s License with acceptable Motor Vehicle Record.
• Holds valid Class D Groundwater or Distribution Water Operator License A Class C license is preferred
• Holds valid Customer Service Inspector (CSI) License, preferred.
• BackflowPrevention Assembly Tester (BPAT) License, preferred.
• Holds relevant certifications required for the team’s need or directed by management.
• Experience working in a science, engineering, laboratory, or other technical environment preferred.
• Demonstrated proficiency in a functional area of Water Quality (e.g., Data Analysis, Flushing, Sampling, Backflow).
• Demonstrated experience in system operations and maintenance.
• High proficiency in computer skills.
• Proven mechanical abilities.
• Strong communication and collaboration skills.
• Customer service experience preferred.

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.