Water Mitigation Project Manager

RestoPros; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

RestoPros in Charlotte seeks a technician to perform water mitigation for residential and commercial properties, with a rotating on-call/emergency response requirement. You will interface with customers, lead mitigation procedures, and document work to support quality outcomes.

Candidates should have at least 1 year in mitigation, experience with drying equipment, and IICRC WRT/AMRT certifications preferred. A positive attitude, reliability, and teamwork are essential for success.

Qualifications

• Customer-focused; attentive to customer and team needs.
• Willingness to work overtime when required.
• Ability to work unsupervised and maintain reliability.
• IICRC WRT/AMRT preferred; driving and background checks may apply.

Responsibilities

• Visit new assignments and interface with the customer.
• Lead mitigation procedures and ensure quality customer service.
• Accurately scope damages, perform mitigation, and document for manager’s approval.
• Develop moisture mapping and maintain drying logs for the job.
• Capable of lifting heavy debris, equipment, and damaged materials.

Skills

Customer service

Overtime readiness

Autonomy / unsupervised work

Strong communication

Education

IICRC WRT/AMRT certification

ASD certification preferred

Job description

RestoPros helps property owners and families recover from life-changing damage to one of their most important assets. RestoPros of Charlotte is locally owned and operated within a nationwide network. We provide residential and commercial restoration and remediation to properties damaged by water, fire, smoke, and mold. We are an industry leader in restoration and have a reputation for quality service, professional expertise, timely response, and best class in customer service.

A technician is responsible for performing the water mitigation for residential and commercial properties while providing excellent customer service. This is a labor-intensive construction related position that has a rotating “on-call / emergency response” requirement.

• Visit new assignments/jobs, and interface with the customer.
• Lead the execution and implementation of appropriate mitigation procedures, as necessary, and following up as required to assure excellent customer service.
• Accurately scope the damages, perform mitigation services, and provide documentation to their managerfor approval.
• Develop moisture mapping and create drying-log and documenting the job.
• Be capable of carrying heavy loads of debris, damaged materials, and equipment from the property.

Qualifications:

• Be customer service oriented and focused on the needs of the customer and team members.
• Be ready, willing and able to work and be available for overtime when needed.
• Be able to work unsupervised.
• Have a great attitude, be trustworthy, be dependable, and have a pleasant personality.
• Willingness to undergo a background check and driving record check.

Experience:

• At least one (1) year of experience in the mitigation industry
• Working knowledge of drying equipment and machinery
• IICRC WRT, AMRT, ASDCertification (preferred)