Lead Water Mitigation Technician - On-Call & Field Leader

RestoPros of Central Georgia; Asheville (NC); On-site; USD 77,145,600 - 88,166,400; Full time

Benefits offered by this job

401(k)

Dental insurance

Paid time off

Vision insurance

Job summary

RestoPros is hiring a Lead Technician to perform water mitigation for residential and commercial properties. The role includes on-call emergency response, detailed field documentation, and explaining mitigation processes to customers.

The candidate should have restoration knowledge, construction experience, and IICRC certification. A high school diploma is required, and the position involves on-road work with a focus on customer service and safety.

Qualifications

• Water damage restoration knowledge.
• Ability to multitask and stay organized.
• Strong communication with customers.
• Willingness to work after hours, weekends, and on-call shifts.

Responsibilities

• Interface with customers at new assignments.
• Scope damages and perform mitigation with detailed documentation.
• Develop moisture mapping and drying logs.
• Load and unload equipment and materials safely.
• Lead team when needed and write estimates in software.

Skills

Water Mitigation

Restoration

Construction

IICRC Certification

Education

High School diploma or GED

Job description

About Us

RestoPros, one of the fastest growing restoration companies, is coming to Greater Asheville!!! A great opportunity to join the fast-growing company from the ground up. RestoPros provides exceptional and immediate service to homeowners and businessowners alike experiencing the unexpected consequences of water damage to their property. Our core values of respect, family, fairness, and excellent customer service soon branched our company into the fields of water damage, mold remediation, smoke remediation, and fire damage.

About Us

RestoPros, one of the fastest growing restoration companies, is coming to Greater Asheville!!! A great opportunity to join the fast-growing company from the ground up. RestoPros provides exceptional and immediate service to homeowners and businessowners alike experiencing the unexpected consequences of water damage to their property. Our core values of respect, family, fairness, and excellent customer service soon branched our company into the fields of water damage, mold remediation, smoke remediation, and fire damage.

LEAD TECHNICIAN

The Lead Technician is primarily responsible for performing the water mitigation for residential and commercial properties while providing excellent customer service. This is a labor-intensive construction related position that has a rotating “on call / emergency response” requirement. Candidates for this position need to be versed in residential and commercial construction to be able to explain the mitigation and contents process to prospective customers in the field. This position requires great attention to detail and the ability to perform highly detailed documentation.

DUTIES

• Visit new assignments/jobs, interface with the customer.
• Scope the damages, perform mitigation services, and provide detailed documentation.
• Develop moisture mapping and create drying-log.
• Be capable of carrying heavy loads of debris, damaged materials, and equipment from the property.
• Focus on dedication to providing excellent customer service.
• Maintain a clean, properly stocked and organized truck and maintain all company equipment.
• Be accessible by phone and participate, as necessary, in the on-call schedule.
• Assist with warehousing and facility related tasks when necessary.
• You will assist other team members as opportunities arise and be the leader for a team when needed.
• Ability to write estimates in designated software.
• High School diploma/GED.
  
  

Qualifications

• Restoration knowledge.
• Schedule crew to do work.
• Experience with multitasking and organization.
• Quick reaction/response to any situation.
• Project management experience (multiple jobs).
• Have excellent customer service skills.
• Flexible schedule and openness to work after normal business hours, weekend and after-hours (when needed).
• Be able to work unsupervised.
• High attention to detail and job documentation.
• Have a great attitude, be trustworthy, be dependable, and have a pleasant personality
• Clean criminal history and driving record. Willingness to undergo a background check and driving record check.
  
  

Experience

• Water Mitigation, 1 year (Required)
• Restoration, 1 year (Required)
• Construction, 1 year (Preferred)
• License/Certification – IICRC Certification
  
  

Job Type: Full-time

Pay: $27.00 per hour

Expected hours: 40 per week

Benefits

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance
  
  

Schedule

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed
  
  

Education

• High school or equivalent (Required)
  
  

Experience

• Water damage restoration: 1 year (Required)
  
  

Work Location: On the road

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