Water Meter Operator I - Field Tech and Customer Service

Treasureidaho; Caldwell (ID); On-site; USD 38,000 - 56,000; Full time

Job summary

City of Caldwell Water Department seeks an entry level Service Operator I to support meter reading, maintenance, and basic customer service tasks in an outdoor setting. Work is under direct supervision with limited independence.

Responsibilities include meter exchanges, data recording, leak detection, and responding to service requests. Must be able to work evenings or weekends and obtain required licenses within stated timelines.

Qualifications

• High school diploma or GED required.
• Demonstrated ability to read and record meter data; basic customer service experience beneficial.
• Ability to obtain Idaho Class I Water Distribution License within 12 months.

Responsibilities

• Reads, inspects, and records data from water meters using automated and manual methods.
• Performs meter exchanges, installs new meters, and assists with meter testing.
• Responds to customer service requests related to high consumption, leaks, or service disruptions.
• Performs basic leak detection using standard equipment and reports findings.
• Completes work orders and maintains accurate service records.
• Performs curb stop and meter box inspections, cleaning, and adjustments.
• Provides information to customers in a courteous and professional manner.
• Assists with utility line locating and mark-outs.

Skills

Customer service

Meter reading

Leak detection

Communication

Problem solving

Education

High School Diploma or GED

Tools

AMR/AMI systems

Meter testing equipment

Light equipment & hand tools

Job description

City of Caldwell Water Department seeks an entry level Service Operator I to support meter reading, maintenance, and basic customer service tasks in an outdoor setting. Work is under direct supervision with limited independence.

Responsibilities include meter exchanges, data recording, leak detection, and responding to service requests. Must be able to work evenings or weekends and obtain required licenses within stated timelines.