Service Operator I

Treasureidaho; Caldwell (ID); On-site; USD 38,000 - 56,000; Full time

Job summary

City of Caldwell Water Department seeks an entry level Service Operator I to support meter reading, maintenance, and basic customer service tasks in an outdoor setting. Work is under direct supervision with limited independence.

Responsibilities include meter exchanges, data recording, leak detection, and responding to service requests. Must be able to work evenings or weekends and obtain required licenses within stated timelines.

Qualifications

• High school diploma or GED required.
• Demonstrated ability to read and record meter data; basic customer service experience beneficial.
• Ability to obtain Idaho Class I Water Distribution License within 12 months.

Responsibilities

• Reads, inspects, and records data from water meters using automated and manual methods.
• Performs meter exchanges, installs new meters, and assists with meter testing.
• Responds to customer service requests related to high consumption, leaks, or service disruptions.
• Performs basic leak detection using standard equipment and reports findings.
• Completes work orders and maintains accurate service records.
• Performs curb stop and meter box inspections, cleaning, and adjustments.
• Provides information to customers in a courteous and professional manner.
• Assists with utility line locating and mark-outs.

Skills

Customer service

Meter reading

Leak detection

Communication

Problem solving

Education

High School Diploma or GED

Tools

AMR/AMI systems

Meter testing equipment

Light equipment & hand tools

Job description

The City of Caldwell Water Department is looking for a Service Operator I. This position is an entry level position in the Service Operator series. The primary function of an employee in this class is to perform routine and semi-skilled tasks in customer service operations, including reading, inspecting, maintaining, and replacing water meters; assisting with leak detection; and responding to basic customer service requests. Work is performed under direct supervision with limited latitude for independent action. The principal duties of this class are performed in an outdoor environment, which may involve adverse weather conditions, roadway traffic, and related hazards.

Job Description

The City of Caldwell Water Department is looking for a Service Operator I. This position is an entry level position in the Service Operator series. The primary function of an employee in this class is to perform routine and semi-skilled tasks in customer service operations, including reading, inspecting, maintaining, and replacing water meters; assisting with leak detection; and responding to basic customer service requests. Work is performed under direct supervision with limited latitude for independent action. The principal duties of this class are performed in an outdoor environment, which may involve adverse weather conditions, roadway traffic, and related hazards.

Job Responsibilities

• Reads, inspects, and records data from water meters using automated and manual methods.
• Performs meter exchanges, installs new meters, and assists with meter testing.
• Responds to customer service requests related to high consumption, leaks, or service disruptions.
• Performs basic leak detection using standard equipment and reports findings.
• Completes work orders and maintains accurate service records.
• Performs curb stop and meter box inspections, cleaning, and adjustments.
• Provides information to customers in a courteous and professional manner
• Assists with utility line locating and mark-outs.
• Operates light equipment and hand tools in a safe manner.
• Participates in mandatory training and safety programs.
• Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges.
• Responds to emergency after-hours service calls.
• Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders.
• Performs other duties as assigned.

Job Requirements

Education, Training, and/or Experience Required

• Graduation from High School or possession of a GED.
• Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.

Licenses, Certifications and Other Requirements

• Possession of a current and valid driver’s license.
• Ability to obtain a Class B CDL, No Restrictions with Tanker Endorsement within 6 months of hire.
• Ability to obtain a Class I Water Distribution License issued by the State of Idaho within 12 months of hire.
• Ability to work evenings, weekends, varying shift hours, and participate in an on-call rotation.
• Successful completion of pre-employment background check, physical, and drug testing to include prescription medications.
• Subject to random DOT drug and alcohol testing.

Preferred Experience (not required)

• Experience in water utility customer service, metering, or construction.
• Experience with automated meter reading systems (AMR/AMI).
• Class I Water Treatment License issued by the State of Idaho.