Senior Water Service Operator – Metering & Diagnostics

Treasureidaho; Caldwell (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of Caldwell Water Department is seeking a Service Operator III to perform advanced diagnostics, lead meter and service projects, and resolve customer issues in an outdoor, dynamic work environment.

Ideal candidates have four+ years in water utility service, AMR/AMI experience, and a valid Idaho driver’s license, with licensing progression supported. The role requires leadership, after-hours availability, and collaboration with billing and engineering teams.

Qualifications

• Graduation from High School or GED.
• Four years of progressively responsible experience in water utility service, distribution, or metering.
• Experience leading service crews or projects.
• Experience with automated meter reading systems (AMR/AMI).

Responsibilities

• Lead technician for meter installation, calibration, and advanced diagnostics.
• Oversee customer service investigations involving billing disputes, consumption analysis, and pressure/flow complaints.
• Provide mentorship and field training to junior operators.
• Coordinate with billing, engineering, and production staff to resolve complex service issues.
• Respond to emergencies, including service line breaks and outages.
• Operate and maintain AMR/AMI systems and software.

Skills

Leadership

Advanced diagnostics

Customer issue resolution

Mentoring

Emergency response

Education

High School Diploma or GED

Idaho Class III Water Distribution License or ability to obtain in 6 months

Class B CDL with Tanker Endorsement

Tools

AMR/AMI systems

Job description

The City of Caldwell Water Department is seeking a Service Operator III to perform advanced diagnostics, lead meter and service projects, and resolve customer issues in an outdoor, dynamic work environment.

Ideal candidates have four+ years in water utility service, AMR/AMI experience, and a valid Idaho driver’s license, with licensing progression supported. The role requires leadership, after-hours availability, and collaboration with billing and engineering teams.