Water IT Technical Support Analyst II – Utility Billing System

City of Fort Worth; Fort Worth (TX); On-site; USD 74,000 - 96,000; Full time

Benefits offered by this job

11 Paid Holidays

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Pension Plan

Professional Development Opportunities

Job summary

The City of Fort Worth Water Department seeks a Technical Support Analyst II to support the Utility Billing System and related applications. You will work with the Water IT team to maintain, configure, and support CIS, IVR, Customer Portal and related systems, ensuring performance and data integrity.

This on-site role requires 2 years of IT support experience, a relevant associate degree, and a Texas driver’s license. On-call rotation and opportunities for professional development are included.

Qualifications

• Associate’s degree from an accredited college or university with major coursework in Computer Science, MIS, or related field.
• Two (2) years of responsible experience in an information systems technical support capacity.
• Bachelor’s Degree preferred.

Responsibilities

• Develop and maintain a comprehensive knowledge of the Utility Billing System applications.
• Provide administration, configuration, and technical support for Utility Billing and related systems.
• Collaborate with business users to translate requirements into technical specifications and design, develop and implement modifications and interfaces.
• Verify the integrity and availability of hardware, servers, databases and integrations.

Skills

Technical support

Education

Associate degree in CS/MIS or related field

Bachelor’s degree preferred

Tools

Naviline software

Central Square/Naviline/Itineris or Oracle CC&B/C2M

Windows servers

SQL databases

Job description

Pay Range: $73,689 - $95,796 annual compensation

Job Posting Closing on: Sunday, October 25, 2026

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

A Technical Support Analyst II – Utility Billing System job is available with the City of Fort Worth Water Department, Management Services Division.

In this role, you’ll be part of the Water IT team, which supports all technology used across the Fort Worth Water Utility, including systems that serve our customers directly.

Working as part of this team, you will be expected to perform duties associated with the maintenance and support activities required by our Utility Billing applications and related systems (CIS, IVR, Customer Portal, etc). You will also provide support to end-users to resolve system issues. This position will evolve and gain knowledge of and support additional areas of AMI, MDM, and Field Service.

This position is located onsite in Fort Worth, Texas.

Minimum Qualifications

• Associate’s degree from an accredited college or university with major coursework in Computer Science, Management Information Systems, or related field
• Two (2) years of responsible experience in an information systems technical support capacity
• Bachelor’s Degree preferred
• Valid Texas Driver’s License
• Participate in a 24 x 7 on call rotation

Preferred Qualifications

• Experience working with and supporting technologies utilized by the Utility Billing business processes in a water utility including Billing, Contact Center, AMI/MDM, Field Service, etc
• Demonstrated knowledge of Utility Billing processes, workflows, and procedures. Water/Wastewater Utility experience is a plus
• Knowledge of Central Square (Superion/SunGard/HTE) Naviline software or similar applications for Utility Billing such as Itineris UMAX or Oracle CC&B/C2M within a municipal, government or regulated utility environment
• Ability to navigate within, perform configuration, and install applications and patches on Windows servers
• Experience with relational databases, stored procedures, SQL queries
• Knowledge of user access controls, system auditing practices, and security practices

Water IT Technical Support Analyst II – Utility Billing System job responsibilities include

• Develop and maintain a comprehensive knowledge of the Utility Billing System applications and how they are used in our environment
• Provide administration, configuration, and technical support and assistance for Utility Billing and related systems
• Work closely with business users to analyze business requirements and translate into technical specifications and design, develop and implement application modifications and interfaces
• Verify the integrity and availability of all hardware, server resources, databases and integrations, systems and key processes, ensuring that they are performing efficiently and as designed
• Assist users with data analysis/validation/reconciliation, queries and ad-hoc reports to support daily operational, business process, and utility regulatory reporting requirements
• Participate in security reviews and remediation activities affecting Utility Billing systems
• Install, upgrade, configure, test and maintain third party software applications
• Ensure backup jobs are scheduled and completed successfully
• Coordinate and execute, with test plans, system software upgrades, migrations, patches, or system maintenance with other Fort Worth Water Department divisions and vendors. Escalates issues as they arise
• Assist with the preparation and periodic recovery testing of disaster recovery plans
• Create and maintain system documentation and standard operating procedures
• Document and manage system changes in accordance with established change management procedures
• Assist with the training and development of technical colleagues and end users
• Adapt and self-educate on new technologies to provide recommendations regarding their usage in our environment
• Provide technical guidance and knowledge transfer to other IT staff

Working Conditions And Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting.

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.