Water Heater Sales & Installation Specialist

CastleWorks Home Services Company; Corona (CA); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental, Vision

401(k) with company match

Health Savings Account (HSA)

Company service vehicle and gas card

Tools, equipment, uniforms

Life Insurance

Employee Assistance Program (EAP)

Job summary

CastleWorks Home Services Company is seeking a Water Heater Sales & Installation Specialist who blends skilled plumbing with consultative selling in residential and commercial settings. You’ll diagnose, explain options (gas, electric, or tankless), and deliver code-compliant installs with a focus on safety and customer education.

You’ll use AI-powered coaching to sharpen your approach, maintain truck stock, and coordinate with dispatch for timely project completion.

Qualifications

• At least 1 year of field experience (plumbing background preferred).
• Excellent communication and customer-service mindset.
• Ability to lift 75+ lbs and perform field work.
• Coachable, growth-focused, and receptive to feedback.
• Valid driver’s license with a driving record that meets company policy.

Responsibilities

• Recommend and sell replacement water heaters, filtration add-ons, and related upgrades during service visits
• Present clear options, pricing, and value to confidently close sales
• Install gas, electric, and tankless units to code and safety standards
• Diagnose, troubleshoot, repair, and maintain systems
• Leverage AI-powered sales coaching tools to review calls and continuously improve
• Educate customers on energy efficiency, performance, and long-term cost of ownership
• Maintain truck stock, complete accurate documentation, and leave spotless job sites
• Coordinate with dispatch and installers to deliver timely project completion
• Work overtime as needed due to the emergency nature of water heater services
• Follow all company safety policies and procedures

Skills

Comfort selling

Customer-service mindset

Coachable

Growth mindset

Valid driver's license

Physical stamina

Tools

None

Job description

Turn craftsmanship into commission-driven success

Picture your day. You review your route, confirm inventory on your truck, and head to a residential call where the water heater has finally given up. You assess the situation, walk the homeowner through tailored options—gas, electric, or tankless—close the job with confidence, and complete a clean, code-compliant install. Afterward, you review your call with AI-powered coaching tools, sharpening your consultative approach for the next visit. In the afternoon, you’re on-site at a small business, diagnosing performance issues, recommending an upgrade, and coordinating with dispatch to ensure a same-day solution. Some days run long—hot water emergencies don’t keep regular hours—but the impact you make and the commissions you earn make it worth it.

Role overview

As a Water Heater Sales & Installation Specialist, you operate at the intersection of skilled plumbing work and consultative selling in both residential and commercial settings. You’re a trusted advisor and a hands-on pro who takes pride in workmanship, safety, and customer education.

What you’ll handle

• Recommend and sell replacement water heaters, filtration add-ons, and related upgrades during service visits
• Present clear options, pricing, and value to confidently close sales
• Install gas, electric, and tankless units to code and safety standards
• Diagnose, troubleshoot, repair, and maintain systems
• Leverage AI-powered sales coaching tools to review calls and continuously improve
• Educate customers on energy efficiency, performance, and long-term cost of ownership
• Maintain truck stock, complete accurate documentation, and leave spotless job sites
• Coordinate with dispatch and installers to deliver timely project completion
• Work overtime as needed due to the emergency nature of water heater services
• Follow all company safety policies and procedures

What you bring

• Comfort selling—confident presenting options and asking for the sale
• At least 1 year of relevant field experience (plumbing background preferred)
• Excellent communication and customer-service mindset
• Ability to lift 75+ lbs and perform field work
• Coachable, growth-focused, and receptive to feedback
• Valid driver’s license with a driving record that meets company policy

Compensation & benefits

• Hourly base pay plus commission incentives, paid weekly
• Paid Time Off and Paid Holidays
• Medical, Dental, Vision, and 401(k) with company match
• Health Savings Account (HSA)
• Company service vehicle and gas card
• Tools, equipment, uniforms, and uniform laundering provided
• Life Insurance and Employee Assistance Program (EAP)

Grow here

We invest in your development with coaching, feedback, and the technology to help you sell ethically and effectively—so your income grows with your impact.

Legal

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.