Water/Fire Restoration Technician

ServiceMaster by Twins; Augusta (GA); On-site; USD 24,796 - 35,817; Full time

Job summary

ServiceMaster by Twins is seeking a Water and/or Fire Restoration Technician in Augusta, GA. You will inspect and complete restoration tasks, manage drying, demolition, and pack-out of contents, and explain processes to customers in person.

Documentation precedes insurance reimbursements and daily meter-based plan adjustments are required. Responsibilities include on-site execution, safety compliance, data entry on tablets, and timely communication with the supervisor and customers.

Qualifications

• High school diploma or equivalent required.
• Experience in restoration or construction preferred.
• Valid driver’s license with satisfactory driving record.
• Good verbal and written communication skills.
• Strong customer service orientation and problem-solving ability.
• Ability to prioritize tasks and meet deadlines.
• Experience entering data on tablets or mobile devices.
• Punctual and able to work in a clean, full uniform.

Responsibilities

• Load required equipment and supplies on the truck and arrive at the job site.
• Explain processes and next steps to customers using printed materials as a guide.
• Complete assigned jobs with quality and urgency, following company procedures.
• Perform fire/smoke repair, water extraction, pack-out of contents, and light demolition as directed.
• Handle and report equipment malfunctions or damage to supervisor.
• Inspect completed work, obtain customer signatures, and assist with payments as needed.
• Adjust the drying plan daily based on meter readings.
• Communicate customer issues and daily activities with supervisor and staff.
• Prepare documentation and photos per company policies for insurance reimbursement.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Disaster restoration knowledge

Time prioritization

Data entry (tablet/mobile)

Valid driver's license

Education

High school diploma or equivalent

Job description

Position Overview

A successful Water and/or Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Report to work on time in a clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications are preferred, but not required:
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WTR – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, wear respirators, which are used in certain situations, must be able to seal to your face.
• Use visual acuity to perform detail-oriented activities.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.