Water/Fire Restoration Technician

ServiceMaster Restore; Doraville (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading restoration company in Doraville is seeking a Water and/or Fire Restoration Technician to handle restoration jobs. Responsibilities include equipment management, customer interaction, and performing damage repairs, including water extraction and light construction. Ideal candidates should have good communication and problem-solving skills, a valid driver's license, and preferably some certifications in restoration. This physically demanding role requires lifting up to 70 pounds and the readiness to work in varying conditions.

Qualifications

• Experience in the restoration or construction industry is preferred, but not required.
• Valid Drivers’ License and satisfactory driving record are necessary.
• Certifications like FSRT, OCT, WTR, ASD are preferred but not mandatory.

Responsibilities

• Retrieve work orders and load necessary equipment.
• Explain processes used in restoration to customers.
• Perform fire/smoke damage repairs and water extraction.
• Inspect completed jobs and obtain customer signatures.

Skills

Good verbal and written communication skills

Good problem solving and customer service skills

Ability to prioritize activities and meet deadlines

Knowledge of disaster restoration industry

Education

High school graduate or equivalent

Tools

Tablet or mobile phone for data entry

Job description

Position Overview

A successful Water and/or Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Report to work on time in a clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications are preferred, but not required:
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, wear respirators, which are used in certain situations, must be able to seal to your face.
• Use visual acuity to perform detail-oriented activities.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.