Water/Fire Restoration Technician

ServiceMaster by Twins; Atlanta (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

ServiceMaster by Twins in Atlanta, GA seeks a Water and/or Fire Restoration Technician to monitor, inspect, and complete restoration tasks. You will handle drying, demolition, and contents pack-out, while explaining processes to customers and ensuring insurance documentation is complete.

Responsibilities include on-site execution, quality control, and daily readiness with water/fire damage tasks. Valid driver’s license and ability to meet physical demands are required.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in restoration or construction is a plus but not required.

Responsibilities

• Retrieves work orders, ensures equipment and supplies are loaded and arrives on site.
• Explains processes to customers using printed materials and guides.
• Completes assigned jobs with quality control and urgency.
• Performs fire/smoke repair, water extraction, pack-out, and light demolition as directed.
• Reports equipment issues to supervisor and ensures proper handling of materials.
• Inspects completed jobs, obtains customer signatures, and requests payments if needed.
• Adjusts the drying plan daily based on meter readings.
• Communicates customer issues and daily activities to supervisor and staff.
• Prepares documentation and photos to ensure insurance reimbursement.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Time management

Data entry on tablet/mobile

Education

High school diploma or equivalent

Tools

FSRT certification

OCT certification

WTR certification

ASD certification

Job description

Position Overview

A successful Water and/or Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
• Responsible for making daily adjustments to the drying plan based on meter readings.
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Job Requirements

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Report to work on time in a clean, complete uniform.
• Read and follow product label usage instructions.
• Certifications are preferred, but not required:
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WTR – Water Damage Restoration Technician
• ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, wear respirators, which are used in certain situations, must be able to seal to your face.
• Use visual acuity to perform detail-oriented activities.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.