Water & Fire Restoration Project Lead

SERVPRO of Northwest Brooklyn - 09821; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Vision insurance

Job summary

SERVPRO of Northwest Brooklyn is seeking a Production Manager to oversee restoration projects and production crews on-site. You will lead customer-focused operations, develop project scopes, review estimates, and coordinate crews and subcontractors to deliver quality service.

The role emphasizes safety, cost control, and staff development, with a focus on delivering excellent service and continual improvement. Strong restoration experience is required and IICRC certification is preferred.

Qualifications

• Must have water and fire damage remediation experience.
• Effective written and oral communication.
• Intermediate math skills.
• Experience in cleaning/restoration preferred.
• IICRC certifications preferred.

Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee the production of services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage production expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Skills

Communication

Math skills

Physical stamina

Education

High school diploma/GED

IICRC certification (Preferred)

Job description

SERVPRO of Northwest Brooklyn is seeking a Production Manager to oversee restoration projects and production crews on-site. You will lead customer-focused operations, develop project scopes, review estimates, and coordinate crews and subcontractors to deliver quality service.

The role emphasizes safety, cost control, and staff development, with a focus on delivering excellent service and continual improvement. Strong restoration experience is required and IICRC certification is preferred.