Water Filtration Technician & Customer Care Pro

Primo Brands; Irondale (AL); On-site; USD 64,747,000 - 71,635,000; Full time

Benefits offered by this job

Health benefits

401K match

ESPP

Life insurance

Paid vacation & holidays

Employee discounts

Job summary

Primo Brands in Irondale, AL is seeking a Filtration Service Representative to install and service water filtration equipment and coolers at customer sites. You will travel to accounts, install lines, and ensure equipment operates properly while delivering excellent customer experiences.

The role emphasizes safety, on-time service, and accurate documentation, with strong customer interaction and problem-solving in diverse environments.

Qualifications

• Fundamentals of plumbing and electrical knowledge.
• Ability to use basic power and hand tools.
• Exceptional customer service and communication skills.
• Ability to use application based handheld devices.
• Excellent planning, time management, organization and problem-solving skills.
• Basic math skills proficiency.
• Ability to frequently lift and/or move up to 50lbs.
• Ability to stand for prolonged periods of time when servicing equipment.
• Valid Driver’s License and ability to meet Company driver qualification standards.
• Flexibility to work weekends based on business needs.

Responsibilities

• Install and repair water filtration equipment and coolers.
• Service, maintain and exchange existing equipment on a scheduled basis.
• Install water filtration and in-line coffee brewer equipment for new accounts.
• Deliver coffee products to new accounts upon installation of in-line coffee brewer unit.
• Respond to scheduled filter changes and equipment service requests.
• Operate and maintain Company vehicles safely and efficiently.
• Maintain and control inventory of equipment and parts.
• Document and log all installation, exchange and service transactions.
• Test water samples after servicing of equipment.
• Prospect and nurture relationships with customers, representing Primo Brands with quality service.

Skills

Plumbing knowledge

Electrical knowledge

Customer service

Handheld devices

Planning & time management

Basic math

Lifting 50lbs

Stand for long periods

Valid driver's license

Weekend availability

Job description

Primo Brands in Irondale, AL is seeking a Filtration Service Representative to install and service water filtration equipment and coolers at customer sites. You will travel to accounts, install lines, and ensure equipment operates properly while delivering excellent customer experiences.

The role emphasizes safety, on-time service, and accurate documentation, with strong customer interaction and problem-solving in diverse environments.