Water Filtration Technician & Customer Experience Specialist

Primo Brands; New York (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health Benefits

401K with match

Employee Stock Purchase Plan (ESPP)

Life Insurance

Disability (short/long-term)

Tuition Reimbursement

Paid vacation and sick time

Paid holidays and floating holidays

Commuter benefits

Job summary

Primo Brands is seeking a field service technician to install, service, and repair water filtration equipment and coolers for accounts on Long Island, NY. You will deliver coffee products, perform maintenance, and log all service transactions while upholding brand standards and safety.

The role requires a valid driver’s license, ability to lift up to 50 lbs, and flexibility to work weekends based on business needs. Customer-focused, safety-aware professionals are encouraged to apply.

Qualifications

• Fundamentals of plumbing and electrical knowledge.
• Ability to use basic power and hand tools.
• Ability to work in residential, office and manufacturing environments.
• Exceptional customer service and communication skills.
• Ability to use application based handheld devices.
• Excellent planning, time management, organization and problem-solving skills.
• Basic math skills proficiency.
• Ability to frequently lift and/or move up to 50lbs.
• Ability to stand for prolonged periods of time when servicing equipment.
• Valid Driver’s License and ability to meet Company driver qualification standards.
• Flexibility to work weekends based on business needs.

Responsibilities

• This position is responsible for the installation and repairs of the water filtration equipment and coolers.
• Service, maintain and exchange existing equipment on a scheduled basis.
• Installation of water filtration and in-line coffee brewer equipment for new accounts.
• Deliver coffee products to new accounts upon installation of in-line coffee brewer unit.
• Respond to scheduled filter changes and equipment service requests.
• Operate and maintain Company vehicles in a safe and efficient manner.
• Maintain and control inventory of equipment and parts.
• Document and log all installation, exchange and service transactions.
• Test water samples after servicing of equipment.
• Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences.

Skills

Plumbing basics

Electrical knowledge

Customer service

Communication skills

Handheld devices

Tools

Power tools

Hand tools

Handheld devices

Job description

Primo Brands is seeking a field service technician to install, service, and repair water filtration equipment and coolers for accounts on Long Island, NY. You will deliver coffee products, perform maintenance, and log all service transactions while upholding brand standards and safety.

The role requires a valid driver’s license, ability to lift up to 50 lbs, and flexibility to work weekends based on business needs. Customer-focused, safety-aware professionals are encouraged to apply.