Water Filtration Field Technician & Customer Champion

Primo Brands; Kansas City (KS); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401K with match

Employee stock purchase plan (ESPP)

Life insurance

Disability insurance

Paid vacation and sick time

Holidays

Job summary

Primo Brands is seeking a field service technician to install, service and repair water filtration equipment and coffee brewers at customer sites. You’ll deliver products, perform scheduled maintenance, and respond to service requests while representing the Primo Brands name.

The role requires plumbing and electrical fundamentals, ability to use hand and power tools, and strong customer service skills. A valid driver’s license is required and weekend work may be needed.

Qualifications

• Fundamentals of plumbing and electrical knowledge.
• Ability to use basic power and hand tools.
• Ability to work in residential, office and manufacturing environments.
• Exceptional customer service and communication skills.
• Ability to use handheld devices.
• Strong planning, time management and problem-solving.
• Basic math skills proficiency.
• Ability to lift up to 50 lbs.
• Ability to stand for extended periods.
• Valid driver’s license and company driver qualification.
• Weekend availability as needed.

Responsibilities

• Install and repair water filtration equipment and coolers.
• Service, maintain and exchange equipment on a schedule.
• Install water filtration and inline coffee brewer equipment for new accounts.
• Deliver coffee products to new accounts after installation.
• Respond to scheduled filter changes and service requests.
• Operate and maintain company vehicles safely.
• Maintain inventory of equipment and parts.
• Document installation, exchange and service transactions.
• Test water samples after servicing.
• Act as Primo brand ambassador with customers and deliver exceptional service.

Skills

Plumbing knowledge

Electrical knowledge

Hand tools usage

Customer service

Communication skills

Physical stamina

Valid Driver’s License

Tools

Power tools

Job description

Primo Brands is seeking a field service technician to install, service and repair water filtration equipment and coffee brewers at customer sites. You’ll deliver products, perform scheduled maintenance, and respond to service requests while representing the Primo Brands name.

The role requires plumbing and electrical fundamentals, ability to use hand and power tools, and strong customer service skills. A valid driver’s license is required and weekend work may be needed.