Water Field Service Technician

City of Moline; Moline (IL); On-site; USD 42,000 - 59,000; Full time

Job summary

City of Moline seeks a field service technician to install, maintain, and test water meters and to troubleshoot meter-reading equipment. You will perform underground utility locates, collect readings, and ensure accurate transmission to billing.

You’ll work independently under supervision, maintaining records, promoting safe work practices, and supporting customer service in the field. Residency within 20 miles is required after hiring.

Qualifications

• Ability to install, maintain, test, and repair water meters and metering components.
• Proficient in locating underground utilities using maps, GIS and detection equipment.
• Collect and transmit meter readings accurately and maintain records.

Responsibilities

• Install, maintain, test, troubleshoot, repair and replace water meters and meter-reading components.
• Perform field locates of underground utilities using maps, plans and GIS data.
• Collect and transmit water readings, investigate abnormal readings.
• Handle field tasks like turning water on/off, addressing customer complaints, and delivering notices.
• Maintain inventory and records for metering systems.

Skills

Field service

Customer service

Metering

Troubleshooting

Tools

GIS maps

Electronic detection

Job description

You’ll play an important role in ensuring accurate water metering & exceptional customer service throughout the City. Whether you’re installing & maintaining water meters, troubleshooting automated meter-reading equipment, locating underground utilities, or assisting customers in the field, your work helps ensure reliable utility service & accurate billing for our community. Working independently under general supervision, you’ll use technical skills, sound judgment, & excellent customer service to complete a variety of field service activities while maintaining accurate records & promoting safe work practices.

Essential Duties

• Install, maintain, test, troubleshoot, repair and/or replace water meters and components of a computerized meter-reading system.
• Perform field locates of underground water, sanitary/storm sewers and city-owned electric/traffic utilities using maps, plans, digital or hard copy records, GIS maps, and specialized electronic detection equipment.
• Collect water meter readings on an assigned route using a computerized meter-reading system and ensure readings are accurately transmitted to billing personnel.
• Perform various tasks to ensure the completeness and accuracy of meter readings. Investigate abnormal readings and circumstances.
• Perform various field service tasks, including activities such as turn on and turn off water; investigate customer complaints; collect water samples; collect initial and final meter readings; and deliver notices.
• Maintain computerized records relating to metering, field service, and cross-connection control activities.
• Maintain inventory of metering system parts and supplies.
• Troubleshoot and repair components of a computerized meter-reading system.
• Conduct large meter tests.
• Promote communication and information flow.
• Perform other duties as assigned.

Residency Requirement

AFSCME employees shall live within a 20-mile radius from the Citys Emergency Center, located at 1630 8th Avenue in Moline, within 180 days of hire.