Water Service Specialist

City of St. Charles; Saint Charles (MO); On-site; USD 32,001; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Retirement and deferred compensation

Employee assistance programs

Job summary

A municipal corporation in Missouri is seeking a Water Service Specialist to perform maintenance work including water meter replacement and leak detection. This full-time role involves dealing directly with customers, conducting inspections, and ensuring effective water service management. Applicants must possess a high school diploma or GED, valid CDL class A certification, and relevant experience. The position offers an hourly rate of $23.23 and various employee benefits.

Qualifications

• 2 years of experience related to customer service, maintenance, or repair.
• Ability to obtain MoDNR DS-1 Certification within 6 months.

Responsibilities

• Investigate water customer service complaints.
• Perform water leak inspections for residents.
• Remove and install water meters.

Skills

Customer service

Maintenance experience

Education

High School diploma or GED

Valid CDL class A certification

Job description

Job Title: Water Service Specialist

Department: Public Works Department

Posting Date: February 5, 2026

Closing Date for Resumes/Applications: Open Until Filled

Salary: $23.23 hourly

Benefits: Medical, Dental, Voluntary Vision, Life and Disability Insurance; FSA; HSA; Retirement and Deferred Compensation programs; Paid Vacation; Paid Holidays; Employee Assistance Programs and Educational Benefits.

Exempt/Non‑exempt: Non‑exempt

Status: Full time

The purpose of this position is to perform a variety of semi-skilled maintenance work involved in water meter replacement, leak detection, meter reading and customer service.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Investigate water customer service complaints.
• Perform shut‑offs and turn‑ons for customers moving out or into a location.
• Shut water off to delinquent accounts that have failed to pay for service.
• Deal directly with the residents and property owners of the City of St. Charles, on a one on one basis.
• Perform water leak inspections for residents and property owners of St. Charles City, inside their homes and businesses.
• Check for underground leaks on customer and city service lines, including city water mains & fire hydrants.
• Remove defective and old water meters. Install new meters.
• Replace old and/or defective meter lids.
• Perform pressure test on customer and city water lines.
• Test and read residential and commercial water meters.
• Serve as a meter reader when assigned to cover temporary vacancies in the meter reading crew.
• Maintain repair and service records.
• Will be required to carry an on‑call pager/cell phone during an assigned 1 week period every three weeks throughout calendar year.
• Work after hour emergency repairs with distribution personnel.

Minimum Training and Experience Required

• High School diploma or GED equivalent, two (2) years' experience related to customer service, maintenance or repair or any equivalent combination of education and experience.
• Valid CDL class A certification, or ability to obtain one within 90 days.
• Ability to attain a MoDNR DS-1 Certification within 6 months of hire. Retention of certificate is a condition of employment.

Physical Abilities Required to Perform Essential Job Functions

• Ability to perform difficult manual labor for prolonged periods of time under severe weather conditions including extreme heat, cold, wind, rain, snow, sleet, etc. while, either alone or in combination thereof, climbing, balancing, stooping, kneeling, crouching, crawling, twisting, pushing, and pulling; and ability to frequently lift and carry equipment and materials weighing 50 pounds, and occasionally up to 100 pounds, a minimum distance of 10 feet.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

How to Apply

Online employment applications can be accessed on our City Website: www.stcharlescitymo.gov

The City of Saint Charles is an Equal Opportunity Employer and participates in E-Verify.