Field Service Representative

City of Billings; Billings (MT); On-site; USD 32,000 - 40,000; Full time

Job summary

The City of Billings is seeking a Field Service Representative to install, maintain, test, repair and replace water meters and related equipment, and to provide information and assistance to the public. Day to day duties include reading meters, inspecting and replacing meters, troubleshooting meter interface units, and documenting activities.

A valid Montana driver’s license, clean driving record, and successful completion of background checks are required.

Qualifications

• High school diploma or equivalent.
• Minimum of two years' experience in water meter installation, repair, and reading.
• Minimum of two years' customer service experience.
• Valid Montana driver's license or able to obtain within 30 days.
• Must pass pre-employment drug test and criminal history background check.

Responsibilities

• Install new electronic water meters and related equipment in homes, businesses and confined spaces.
• Inspect and replace older or damaged meters and related equipment.
• Install and troubleshoot meter interface units including wiring meter to meter interface unit.
• Measure and record the location of water service shut-off valves; turn water service off and on.
• Inspect, test, disassemble, adjust, assemble and calibrate various sizes of water meters in the field and in the shop.
• Repair and replace defective parts.
• Investigate customer complaints.
• Provide information and assistance to customers.
• Explain policies and procedures to customers during the course of work activities.
• Assist customers in locating leaks.

Skills

Water meter installation

Meter reading

Customer service

Montana driver's license

Background check

Education

High school diploma or equivalent

Job description

The City of Billings is seeking a Field Service Representative to perform a variety of duties involved in the installation, maintenance, testing, repair, and replacement of water meters and auxiliary equipment; and to provide information and assistance to the public.

Salary Range: $22.9775 - $29.2911 per hour. Salary reflects Step 1 and Step 6 of a 7-step pay scale. Salary at hiring will be dependent upon the applicant's education, experience, and training.

Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m.

Essential Duties And Responsibilities

• Install new electronic water meters and related equipment in homes, businesses and confined spaces.
• Inspect and replace older or damaged meters and related equipment.
• Install and troubleshoot meter interface units including wiring meter to meter interface unit.
• Measure and record the location of water service shut-off valves; turn water service off and on.
• Inspect, test, disassemble, adjust, assemble and calibrate various sizes of water meters in the field and in the shop.
• Clean meter mechanisms.
• Repair and replace defective parts.
• Investigate customer complaints.
• Provide information and assistance to customers.
• Explain policies and procedures to customers during the course of work activities.
• Assist customers in locating leaks.
• Explain how to make proper repairs.
• Investigate the unauthorized use of fire hydrants and un-metered water.
• Make visual inspections for meter tampering and cross connections.
• Investigate high water consumption.
• Prescribe proper repair procedures as necessary.
• Check curb boxes.
• Rethread standpipes and caps on curb boxes.
• Flush out curb boxes.
• Participate in thawing frozen water service lines.
• Flush and set hydrant meters on fire hydrants.
• Participate in in-service training, safety, and energy conservation programs.
• Clean and maintain work vehicle.
• Maintain records and prepare reports.
• Perform other duties as assigned.

Required Qualifications And Skills

• High school diploma or equivalent.
• Minimum of two (2) years' experience in water meter installation, repair, and reading.
• Minimum of two (2) years' customer service experience.
• Must possess a valid Montana driver's license or must be obtained within thirty (30) days of employment.
• Must be able to successfully pass a pre-employment drug test, and a State and Federal criminal history background check.

Equal Opportunity Employer.