Water Damage Restoration Technician - Fast-Paced Field Role

ServiceMaster by Haven Restoration Group; Asheville (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

ServiceMaster by Haven Restoration Group in Asheville, NC, is seeking a Water Restoration Technician to monitor, inspect and complete tasks on water damage jobs, documenting notes, photos, and processes for insurance reimbursement. You will explain steps to customers in person and coordinate with the team.

Responsibilities include loading equipment, executing drying plans, assisting with water extraction, demolition, and reporting issues to supervisors.

Qualifications

• High school diploma or equivalent.
• Experience in the restoration or construction industry is preferred.
• Valid driver’s license and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Ability to read and follow product label usage instructions.
• Punctual and able to prioritize activities and meet deadlines.
• Certifications are preferred: WRT, ASD.

Responsibilities

• Retrieves work orders, checks route for travel, ensures equipment and supplies are loaded for the job.
• Explain processes used to complete active jobs and next steps to customers in person with printed materials.
• Completes assigned jobs according to company processes while maintaining quality control.
• Performs water damage repair including water extraction, contents pack-out, disposal of non-salvageable materials, light construction and demolition as directed.
• Reports equipment malfunction or damage to supervisor.
• Inspects jobs after completion, obtains customer signatures, and requests payments as needed.
• Performs daily monitoring and tasks on water jobs for residential and/or commercial customers.
• Adjusts the drying plan daily based on meter readings.
• Resolves customer issues and communicates with supervisor and staff.
• Prepares documentation and photos to ensure insurance reimbursement.

Skills

Verbal and written communication

Customer service

Mobile data entry

Read product labels

Punctuality

Education

High school diploma or equivalent

Tools

WRT

ASD

Job description

ServiceMaster by Haven Restoration Group in Asheville, NC, is seeking a Water Restoration Technician to monitor, inspect and complete tasks on water damage jobs, documenting notes, photos, and processes for insurance reimbursement. You will explain steps to customers in person and coordinate with the team.

Responsibilities include loading equipment, executing drying plans, assisting with water extraction, demolition, and reporting issues to supervisors.