Water Damage Mitigation Lead - Emergency Response & Projects

SERVPRO of Vacaville / Dixon; Pflugerville (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO Team Jones is seeking an experienced Water Damage Mitigation Manager/Supervisor/Project Manager to lead our water restoration operations. This role oversees emergency response services, manages technicians and crew chiefs, coordinates mitigation projects, and ensures profitability and high customer satisfaction.

The ideal candidate has strong leadership, restoration industry experience, and a passion for helping customers recover from water, fire, storm, and mold-related damage.

Qualifications

• Proven leadership experience in water mitigation/restoration projects.
• Experience supervising technicians and managing multiple projects.
• Strong customer service and safety compliance.

Responsibilities

• Oversee all water mitigation projects from first notice of loss through project completion.
• Manage day-to-day mitigation operations and emergency response activities.
• Monitor job progress, profitability, quality standards, and customer satisfaction.
• Ensure projects are completed on time and according to SERVPRO standards.
• Conduct jobsite inspections to verify workmanship and compliance.
• Lead, coach, and develop Water Mitigation Technicians and Crew Chiefs.
• Schedule crews and after-hours on-call rotations.
• Maintain accountability for safety and quality expectations.
• Foster a positive, team-oriented work environment.
• Serve as the primary contact for customers during projects.
• Build relationships with property owners, adjusters, and managers.
• Communicate timelines and progress; resolve concerns promptly.
• Prepare and review mitigation estimates using Xactimate.
• Review job costs and profitability; track changes.

Job description

SERVPRO Team Jones is seeking an experienced Water Damage Mitigation Manager/Supervisor/Project Manager to lead our water restoration operations. This role oversees emergency response services, manages technicians and crew chiefs, coordinates mitigation projects, and ensures profitability and high customer satisfaction.

The ideal candidate has strong leadership, restoration industry experience, and a passion for helping customers recover from water, fire, storm, and mold-related damage.